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Faults Supervisor
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#737762
Remote / WFH
Doocey Group
Job Description
Full job description
Job Title
Faults Supervisor
Salary
Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.
Location
Bristol / Gloucester / Worcester
Our Company
Doocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you’re looking to join a business that values hard work, loyalty and ambition, you’ll feel right at home here.
The Role
As a Faults Supervisor, you will coordinate and oversee our reactionary teams responsible for responding to streetworks faults, reinstatement defects and emergency civils works. You will ensure all works are carried out safely, efficiently and in line with NRSWA legislation and client requirements, acting as a key link between our operatives, management and client teams. This is a fast-paced role that requires strong decision making, excellent communication and the ability to manage multiple jobs and teams simultaneously, including participation in an out-of-hours fault rota to support 24/7 service delivery.
Responsibilities
Allocate and brief faults teams, ensuring resources and job details are communicated clearly
Manage and monitor live fault works, ensuring timely and compliant completion
Liaise with client team leaders, jointers and technicians to provide updates and resolve issues
Confirm and plan traffic management requirements with Doocey Traffic Management
Act as first point of escalation for urgent or our-of-hours fault response
Maintain accurate fault logs, job packs and track sheet submissions for reporting
Conduct site audits, safety briefings and always ensure safe working practices
Prepare and manage the weekly rota for faults teams, ensuring sufficient coverage
Collate and submit plant/vehicle defect and torque paperwork (F91 / checklists)
Attend review meetings to ensure job values and operational data are captured accurately
Participate in damage debriefs and contribute to root cause and improvement actions
Support recruitment and interviewing for new reactive operations personnel
Attend relevant training, maintain CPD and remain up to date with NRSWA and safety standards
Personal Qualities
Self-motivated, proactive and able to work under pressure in a reactive environment
Clear and confident communicator with strong interpersonal skills
Professional approach when dealing with clients, stakeholders and operational teams
Strong organisational ability with excellent attention to detail
Solutions-focused with a ‘can-do’ attitude, without compromising safety or compliance
Technical Skills & Experience
Previous experience supervising utilities, streetworks, reinstatement or civils teams
Strong understanding of NRSWA regulations and reinstatement quality standards
Experience management multiple live jobs and allocations operational resources
Proficient in Microsoft Office and digital job/works management systems
Qualifications & Training
Full UK driving licence
NRSWA Supervisor, First Aid, SHEQ or safety regulations
First Aid
Additional Information
Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics.
Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.
By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary
Job Title
Faults Supervisor
Salary
Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.
Location
Bristol / Gloucester / Worcester
Our Company
Doocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you’re looking to join a business that values hard work, loyalty and ambition, you’ll feel right at home here.
The Role
As a Faults Supervisor, you will coordinate and oversee our reactionary teams responsible for responding to streetworks faults, reinstatement defects and emergency civils works. You will ensure all works are carried out safely, efficiently and in line with NRSWA legislation and client requirements, acting as a key link between our operatives, management and client teams. This is a fast-paced role that requires strong decision making, excellent communication and the ability to manage multiple jobs and teams simultaneously, including participation in an out-of-hours fault rota to support 24/7 service delivery.
Responsibilities
Allocate and brief faults teams, ensuring resources and job details are communicated clearly
Manage and monitor live fault works, ensuring timely and compliant completion
Liaise with client team leaders, jointers and technicians to provide updates and resolve issues
Confirm and plan traffic management requirements with Doocey Traffic Management
Act as first point of escalation for urgent or our-of-hours fault response
Maintain accurate fault logs, job packs and track sheet submissions for reporting
Conduct site audits, safety briefings and always ensure safe working practices
Prepare and manage the weekly rota for faults teams, ensuring sufficient coverage
Collate and submit plant/vehicle defect and torque paperwork (F91 / checklists)
Attend review meetings to ensure job values and operational data are captured accurately
Participate in damage debriefs and contribute to root cause and improvement actions
Support recruitment and interviewing for new reactive operations personnel
Attend relevant training, maintain CPD and remain up to date with NRSWA and safety standards
Personal Qualities
Self-motivated, proactive and able to work under pressure in a reactive environment
Clear and confident communicator with strong interpersonal skills
Professional approach when dealing with clients, stakeholders and operational teams
Strong organisational ability with excellent attention to detail
Solutions-focused with a ‘can-do’ attitude, without compromising safety or compliance
Technical Skills & Experience
Previous experience supervising utilities, streetworks, reinstatement or civils teams
Strong understanding of NRSWA regulations and reinstatement quality standards
Experience management multiple live jobs and allocations operational resources
Proficient in Microsoft Office and digital job/works management systems
Qualifications & Training
Full UK driving licence
NRSWA Supervisor, First Aid, SHEQ or safety regulations
First Aid
Additional Information
Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics.
Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.
By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary
