Verified Job
Work from home
Family Law Early Release Administration Team Leader
Work from home
#44730
Remote / WFH
Aware Super
Job Description
Your SUPER career starts here
As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.
Sound good? Learn more about us and what we do at aware.com.au
Your New Role
As Team Leader, you’ll lead a high-performing team responsible for delivering accurate, compliant and timely processing across Family Law, Early Release and administration activities. You’ll balance people leadership, operational performance and continuous improvement, ensuring we deliver exceptional service while meeting regulatory obligations.
Some responsibilities include:
Leading, coaching and developing a team to deliver excellent member outcomes;
Overseeing day-to-day workflow, service delivery and operational performance;
Ensuring all processing meets legislative, policy and compliance requirements;
Managing escalations and supporting quality assurance outcomes;
Building strong relationships with internal stakeholders, insurers and corporate employers;
Driving continuous improvement initiatives to enhance service, productivity and quality;
Monitoring reporting, data quality and performance metrics to identify opportunities for uplift; and
Embedding a strong risk and compliance culture across the team.
How do you exceed our expectations?
The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple;
Experience in Family Law, Early Release and/or superannuation administration processing;
Proven leadership experience (or strong leadership capability with a readiness to step up);
Strong understanding of regulatory and compliance frameworks;
Ability to manage competing priorities and lead through change;
Experience using data and reporting to drive performance and improvement;
Excellent communication and stakeholder management skills;
A genuine commitment to delivering member-first outcomes;
You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.
Employee Experience
We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.
Why you’ll love working at Aware Super:
Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
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As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.
Sound good? Learn more about us and what we do at aware.com.au
Your New Role
As Team Leader, you’ll lead a high-performing team responsible for delivering accurate, compliant and timely processing across Family Law, Early Release and administration activities. You’ll balance people leadership, operational performance and continuous improvement, ensuring we deliver exceptional service while meeting regulatory obligations.
Some responsibilities include:
Leading, coaching and developing a team to deliver excellent member outcomes;
Overseeing day-to-day workflow, service delivery and operational performance;
Ensuring all processing meets legislative, policy and compliance requirements;
Managing escalations and supporting quality assurance outcomes;
Building strong relationships with internal stakeholders, insurers and corporate employers;
Driving continuous improvement initiatives to enhance service, productivity and quality;
Monitoring reporting, data quality and performance metrics to identify opportunities for uplift; and
Embedding a strong risk and compliance culture across the team.
How do you exceed our expectations?
The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple;
Experience in Family Law, Early Release and/or superannuation administration processing;
Proven leadership experience (or strong leadership capability with a readiness to step up);
Strong understanding of regulatory and compliance frameworks;
Ability to manage competing priorities and lead through change;
Experience using data and reporting to drive performance and improvement;
Excellent communication and stakeholder management skills;
A genuine commitment to delivering member-first outcomes;
You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.
Employee Experience
We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.
Why you’ll love working at Aware Super:
Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
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