• Greets customer during the event phase and hands-off to the Event Operations
team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to
processing the final bill.
• Manages group room blocks and meeting space for average to large-sized
assigned groups.
• Identifies operational challenges associated with his/her group and determines
how to best work with the property staff and customer to solve these challenges\
and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and
event design.
• Acts as liaison between field salesperson and customer throughout the event
process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process
as necessary.