Verified Job
Hardware / Network Engineer
EUC / Network Smart Hands Engineer – On Call/Casual (Bengaluru)
Hardware / Network Engineer
#791565
Remote / WFH
Eilglobal It Solutions And Services
Job Description
- EUC / Network Smart Hands Engineer On Call/Casual
Roles and Responsibilities
- EUC / Network Smart Hands Engineer On Call/Casual
- Location : Noida, Mumbai, Bangalore, Chennai (Multiple Sites Onsite Support)
- Employment Type : Independent Contractor / On Call/Casual Basis
- Work Mode : Onsite (Field Support / On-Demand/Casual)
Role Overview
- We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in India. The ideal candidate should have solid troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.
Key Responsibilities:
- Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
- Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
- Support network device installations such as routers, switches, access points, and cabling.
- Handle hardware replacements, upgrades, and troubleshooting for end-user devices.
- Collaborate with remote support and service desk teams to ensure timely resolution.
- Maintain accurate logs of dispatch calls, asset details, and work completion reports.
- Coordinate with vendors or third-party support teams when needed.
- Ensure all activities adhere to client SLAs and ITIL processes.
Required Skills & Experience:
- 3 - 6 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
- Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
- Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
- Hands-on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
- Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
- Excellent communication and coordination skills.
- Must have a valid drivers license and willingness to travel to client sites.
Preferred Qualifications:
- ITIL Foundation certification preferred.
- CompTIA A+ / N+ or equivalent vendor certifications (HP, Dell, Cisco) are an advantage.
- Prior experience in Casual/on-demand support engagements.
Work Scope
- On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
- Reporting: Regional Service Delivery Manager / Project Coordinator.
Location - Noida, Mumbai, Bangalore, Chennai
Roles and Responsibilities
- EUC / Network Smart Hands Engineer On Call/Casual
- Location : Noida, Mumbai, Bangalore, Chennai (Multiple Sites Onsite Support)
- Employment Type : Independent Contractor / On Call/Casual Basis
- Work Mode : Onsite (Field Support / On-Demand/Casual)
Role Overview
- We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in India. The ideal candidate should have solid troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.
Key Responsibilities:
- Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
- Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
- Support network device installations such as routers, switches, access points, and cabling.
- Handle hardware replacements, upgrades, and troubleshooting for end-user devices.
- Collaborate with remote support and service desk teams to ensure timely resolution.
- Maintain accurate logs of dispatch calls, asset details, and work completion reports.
- Coordinate with vendors or third-party support teams when needed.
- Ensure all activities adhere to client SLAs and ITIL processes.
Required Skills & Experience:
- 3 - 6 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
- Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
- Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
- Hands-on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
- Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
- Excellent communication and coordination skills.
- Must have a valid drivers license and willingness to travel to client sites.
Preferred Qualifications:
- ITIL Foundation certification preferred.
- CompTIA A+ / N+ or equivalent vendor certifications (HP, Dell, Cisco) are an advantage.
- Prior experience in Casual/on-demand support engagements.
Work Scope
- On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
- Reporting: Regional Service Delivery Manager / Project Coordinator.
Location - Noida, Mumbai, Bangalore, Chennai
