Job Responsibilities: Manage daily support and maintenance of EPICOR/APTOS CRM, and conduct long-term improvement operations to ensure compatibility with evolving mission requirements Communicate with project managers, clients, and other developers and ensure effective collaboration throughout all phases Designing database tables and structures Creating stored procedures, SQL Scripts Reviewing and updating existing batch and SQL scripts as per business team requirement Writing optimized SQL queries for integration with other applications Creating batch and SQL scripts for Importing and exporting file of new and existing vendor into CRM Required: Minimum work experience 6+ years of software operations in CRM, 3+ years of EPICOR / APTOS CRM is preferred Experience working in Retail / Wholesale / Ecommerce business processes Should have a very strong background and understanding of logistics, purchasing, manufacturing operations, inventory management and warehousing disciplines Hands on experience in writing SQL queries (min. 5 years of experience) Support transaction/data cleanup activities when necessary You are analytical, data-driven and well-versed with Excel Experience in leveraging use of integration / transformation / transport layer solutions Strong customer services skills focusing on customer success Strong organizational and planning skills