Verified Job
Hardware / Network Engineer
ENM Network Technical Specialist
Hardware / Network Engineer
#38499
Remote / WFH
Infosys
Job Description
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description:
ENM Network Technical Specialist
Location: Melbourne / Sydney
Salary: AUD 108,571– 119,893 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Work Arrangement:
This role operates within a 24/7 NOC environment. Candidates must be willing and able to work rotating shift rosters and participate in an on-call roster as required.
Roles and Responsibilities:
Own the full lifecycle of incidents, service requests, problems, and changes—including normal, planned, and emergency changes—from initiation through to resolution and closure. This includes taking accountability for high-priority and high-severity events with a sense of urgency and precision.
Serve as the primary escalation point for complex, high-impact customer issues, providing expert level technical guidance to both internal teams and external stakeholders to drive swift and effective resolutions.
Act as a trusted Technical Subject Matter Expert (SME) for enterprise customers, building strong relationships and demonstrating a thorough understanding of their network environments, business priorities, and service expectations.
Deliver proactive and reactive network support, anticipating potential failures before they impact customers and responding decisively when incidents arise—always with a focus on maintaining SLA compliance and service continuity.
Manage and prioritise a dynamic mix of BAU (Business as Usual) and Non-BAU tasks on a daily basis, balancing operational demands with strategic initiatives without compromising quality or timelines.
Represent the team in Change Advisory Board (CAB) meetings, contributing technical expertise to change evaluation, risk assessment, and approval decisions to safeguard network stability.
Coordinate and collaborate with third-party vendors—including Cisco, Juniper, Fortinet, and others— to manage technical escalations, track open cases, and ensure timely resolution of hardware and software issues.
Engage proactively with customers across both voice and digital channels, communicating technical updates in a clear, professional, and empathetic manner that reinforces trust and confidence in Infosys’s services.
Provide technical mentorship and day-to-day guidance to junior engineers, contributing to team capability development and fostering a culture of continuous improvement and knowledge sharing.
Assess customer IT environments to identify gaps, recommend enhancements, and propose forward looking solutions that support their business objectives and long-term technology roadmap.
Develop and implement strategies to enhance the performance, resilience, scalability, and maintainability of managed network environments.
Ensure all project and operational activities are aligned with organisational goals, enterprise architecture principles, and relevant compliance and governance frameworks.
Produce and maintain high-quality technical documentation, including architecture records, design decisions, runbooks, and change workflows, in accordance with industry standards.
Stay current with emerging technologies, industry trends, and vendor developments, proactively integrating new knowledge into team practices and customer engagements.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description:
ENM Network Technical Specialist
Location: Melbourne / Sydney
Salary: AUD 108,571– 119,893 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Work Arrangement:
This role operates within a 24/7 NOC environment. Candidates must be willing and able to work rotating shift rosters and participate in an on-call roster as required.
Roles and Responsibilities:
Own the full lifecycle of incidents, service requests, problems, and changes—including normal, planned, and emergency changes—from initiation through to resolution and closure. This includes taking accountability for high-priority and high-severity events with a sense of urgency and precision.
Serve as the primary escalation point for complex, high-impact customer issues, providing expert level technical guidance to both internal teams and external stakeholders to drive swift and effective resolutions.
Act as a trusted Technical Subject Matter Expert (SME) for enterprise customers, building strong relationships and demonstrating a thorough understanding of their network environments, business priorities, and service expectations.
Deliver proactive and reactive network support, anticipating potential failures before they impact customers and responding decisively when incidents arise—always with a focus on maintaining SLA compliance and service continuity.
Manage and prioritise a dynamic mix of BAU (Business as Usual) and Non-BAU tasks on a daily basis, balancing operational demands with strategic initiatives without compromising quality or timelines.
Represent the team in Change Advisory Board (CAB) meetings, contributing technical expertise to change evaluation, risk assessment, and approval decisions to safeguard network stability.
Coordinate and collaborate with third-party vendors—including Cisco, Juniper, Fortinet, and others— to manage technical escalations, track open cases, and ensure timely resolution of hardware and software issues.
Engage proactively with customers across both voice and digital channels, communicating technical updates in a clear, professional, and empathetic manner that reinforces trust and confidence in Infosys’s services.
Provide technical mentorship and day-to-day guidance to junior engineers, contributing to team capability development and fostering a culture of continuous improvement and knowledge sharing.
Assess customer IT environments to identify gaps, recommend enhancements, and propose forward looking solutions that support their business objectives and long-term technology roadmap.
Develop and implement strategies to enhance the performance, resilience, scalability, and maintainability of managed network environments.
Ensure all project and operational activities are aligned with organisational goals, enterprise architecture principles, and relevant compliance and governance frameworks.
Produce and maintain high-quality technical documentation, including architecture records, design decisions, runbooks, and change workflows, in accordance with industry standards.
Stay current with emerging technologies, industry trends, and vendor developments, proactively integrating new knowledge into team practices and customer engagements.
