End User Services Technician

Requirement: Full-time
Brampton on
Job Expectations: Microsoft Windows, Apple MAC and iPad hardware/software support.


Provide nationwide second level end user and on-site/remote support for Windows/Mac devices.
Maintain inventory of corporate devices and accessories.
Package and ship out devices to remote
Manage software licenses and maintain inventory of corporate
Provide on-site hardware and software upgrades/rollouts as
Provide video conference support during business hours to executive level meetings as
Provide emergency on-site support Services including evenings and weekends, as
Provide executive support (“White Glove”) after hours to users that are at the VP level or above for computers.
Provide off-hour support to remote/offshore users as
Train or provide guidance to end-users on how to create tickets on the Service Now
Provide facilities management assistance that includes HVAC, IT equipment, data cabling, and maintenance as directed by the customer.
Provide network management assistance that includes initial triage of issues, assisting network teams as required, and any maintenance as directed by the customer.
Escort all vendors as requested and directed by the
Participate in the walk-up service (via ITHUB) for users who need immediate assistance with desktop (Apple/Microsoft) as required.
Provide dedicated on-site resources at assigned and non-manned sites at defined Loblaw, Shoppers Drug Mart, and remote office locations.
Provide desktop and end user on-site support for Mac OS
Setup and deployment of new Apple corporate assets for new hires and existing
Perform Apple device management through VMware Workspace ONE admin site including device enrollment, software installation, unlocking devices, and maintaining accounts/devices.
Assets inventory management (IMAC, Recycle/reassign, decommission, and dispose of customer owner assets. As per the customer defined process.”)
Qualifications:

Post graduate degree in relevant Technology field
Apple/MAC and Microsoft/Windows computer and tablet
Minimum 3 – 5 years of experience in a hardware break/fix environment
Previous experience providing Deskside
Excellent customer service skills
A+ Certification preferred
ITIL Certification preferred
Not required, French speaking/writing is a plus
Bona Fide Occupational Qualification:

Must always be available onsite during the scheduled business
Must possess a valid Class G driver’s license, and the ability to produce a clean driver’s abstract upon hire.
Must be prepared to
Must be prepared for after-hours
 
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