EMR Support Analyst

The EMR Support Analyst provides frontline support and operational management of the organization’s Electronic Medical Record (EMR) system. This role is responsible for user administration, data integrity, system support, and assisting with EMR enhancements, upgrades, and integrations.

The Analyst ensures high-quality service delivery, maintains compliance with healthcare regulations (including HIPAA and Medicare), and drives system efficiency through continuous improvement and automation opportunities.

Key Responsibilities

End-User Support & Ticket Management

Deliver Level I support for EMR users, including issue resolution for record corrections, case merges, and provider/cosigner updates
Document, track, and resolve incidents using the IT ticketing system, ensuring adherence to SLAs and KPIs
Identify and escalate complex issues to Level II support or vendors as needed
Maintain high customer satisfaction through responsive and effective support
Data & System Administration

Manage referral source tables, including validation, auditing, and data cleanup
Administer EMR user accounts, onboarding support, and non-credentialed provider setup
Monitor and resolve failed system processes (e.g., fax routing issues)
Support patient data extraction for business, marketing, and operational needs
Implementation & Optimization

Assist with EMR upgrades, service packs, and new feature rollouts
Support system testing, validation, and quality assurance processes
Participate in EMR implementations, including data migration and M&A integration activities
Collaborate with vendors to troubleshoot and resolve technical issues
Process Improvement & Automation

Identify opportunities to improve workflows, automation, and system efficiency
Assist in vendor integrations, including electronic referrals and AI-driven enhancements
Contribute to reporting, analytics, and metrics related to system performance and compliance
Collaboration & Communication

Partner with cross-functional teams to support operational and clinical needs
Provide reporting and insights related to referral compliance and organizational productivity
Maintain clear, professional communication across all levels of the organization
Compliance & Continuous Learning

Ensure adherence to HIPAA, Medicare, and organizational compliance standards
Stay current on EMR functionality, enhancements, and industry best practices
Actively pursue ongoing professional development and knowledge growth
Qualifications

Education & Experience

Bachelor’s degree in Information Technology, Business, or a related field
Prior experience supporting EMR/EHR systems in a healthcare environment preferred
Experience in a remote or distributed support environment is a plus
Technical Skills

Basic understanding of software development lifecycle (SDLC) and change management practices
Proficiency with Microsoft Office and general technical troubleshooting
Experience with ticketing systems and data analysis/reporting tools preferred
Core Competencies

Strong analytical and problem-solving skills
High attention to detail and commitment to data accuracy
Excellent verbal and written communication skills
Ability to prioritize, multitask, and manage time effectively in a fast-paced environment
Self-motivated, dependable, and team-oriented with a strong customer service mindset
Consistently deliver high-quality, compliant, and timely support