Employment Support Representative

Employment Support Representative | Kaihapai Moni Oranga

Permanent, Full-time
Start date: 6 October 2025
Starting Salary: $61,466 with annual progression
Being part of the Ministry of Social Development, means having access to real opportunities for growth, progression, and development.
About the team | Mo te tima

Our Job Connect team is energetic, supportive, and driven by a shared passion for helping people into sustainable employment. We work in a high-trust, high-performance environment where collaboration, adaptability, and client-centred thinking are at the heart of everything we do.

You'll be joining a diverse and inclusive group that celebrates one another's strengths and strives to deliver meaningful outcomes for our clients, every single day. Whether it's bouncing ideas, celebrating wins, or navigating complex challenges-we do it together, with purpose and Manaaki.


About the role | Korero mo te turanga

This is a fast-paced environment, often with changing priorities. This role requires you to be highly organised with your time management and to be solutions oriented.

As an Employment Support Representative, you will engage directly with clients who call through our 0800 phoneline as well as manage client employment, education and training calls referred in from Work Brokers and Case Managers. You will need to be confident in your ability to have meaningful conversations about employment and help clients who are seeking more information and help with applying for vacancies.

The key to being successful in this role is your ability to keep customer satisfaction at the core of every decision and behaviour, by having great customer focus and adaptability to different personality types. You will need to be able to quickly build professional, collegial relationships as you work with Case Managers and Work Brokers across the regions.

You will need to bring attention to detail and take pride in being accurate in your work, and most importantly provide excellent client service by demonstrating MSD's values with every client you speak to.

About you | He korero mou

We are seeking individuals who will bring the following attributes:

A strong passion and purpose for helping New Zealanders seeking employment opportunities.
Be adaptable, resilient, and able to quickly think on your feet.
Have well-developed interpersonal skills with excellent written and verbal communication.
Resolution focussed.
Demonstrated skills in building professional and collaborative working relationships.
Have an eagerness to learn and the desire for self-improvement and growth.
Demonstrated that you can work efficiently, accurately and be well organised.
Position Description | He Whakaahuatanga Tunga

A copy of the position description can be found here: Employment Support Representative

These are full-time (37.55 hours per week), opportunities.
You will be rostered to work shifts, usually between 8am and 6pm.

We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.

Salary range: $61,466.00 - $73,903.00


How to apply | Tono mai

To apply, click the 'Apply Now' button to upload your CV, Cover Letter, and complete the online application form.

Note: Your Cover Letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

All applications must be made online. If you have any queries, please contact Maureen at Maureen.Pang002@msd.govt.nz or 04 931 1602.

Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Closing date: Sunday, 17th August 2025

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. Read more