Education Performance Support Officer

Full job description
Education and Social Participation | Little Collins Street (HQ) | Casual

Casual position available based at our Little Collins St location
Provide effective administrative support to all teams within the Education Performance Unit as required
Hourly rate is $39.40 + 12% super
Other benefits include:
Supportive environment and caring work culture with work/life balance
Cultural Diversity
Flare Employee Discounts Program
Employee Assistance Program (EAP)
About the position

We are seeking applications for an Education Performance Support Officer position at our Little Collins St location. If successful, you will provide effective and high-quality administration support to internal stakeholders. Working closely with the Coordinators in the Education Performance Unit, this position contributes to the smooth functioning of the Education Performance Unit and supports compliance and quality assurance activities.

To be considered for this position you will be able to demonstrate the following key selection criteria:

Minimum of Certificate III in Business Administration or similar field; and/or at least 1 years’ experience in an administration role
Demonstrated ability to provide administrative support in a funded/contracted setting, including the ability to communicate with a range of people (for example, CALD communities and difficult clients)
Demonstrated knowledge of various administrative functions in Education programs including SEE, Skills First, AMEP and ACFE
High level IT skills including use of online platforms in registering and enrolling Education clients
Proficient in Student Management Systems, MS Outlook, Word, Excel, PowerPoint and Teams
Demonstrated ability in using online platforms to support clients and client data reporting
Ability to work with datasets and maintain data integrity
Accuracy and attention to detail in data processing and recordkeeping
Ability to generate regular reports, undertake basic analysis of results and make simple recommendations to management to highlight concerning changes
Demonstrated ability to take initiative, problem solve and take the extra mile to engage clients
Experience working with client management systems and/or government reporting systems (ARMS, Workforce Australia, SVTS, inputting and extracting data
Possess strong organisational and time management skills, including the ability to effectively prioritise tasks from multiple stakeholders
Exposure to financial processes, payments and/or petty cash management
Ability to work both independently and collaboratively as part of a team in a busy environment
Excellent spoken and written communication and presentation skills, including Some editing skills
Ability to maintain manual and electronic records
Demonstrated attention to detail
Incumbents will be expected to work across multiple sites as required
To apply for this position please submit:

Your current resume
Cover letter addressing the key selection criteria outlined above
Applications for this position will be accepted up to 6 pm on Friday, 8 August 2025, however interviews and other selection processes will commence as suitable applications are received.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights Read more