Verified Job
Warehouse / Logistics
Ecotex Healthcare Regional Linen Operations Coordinator - Sudbury Region
Warehouse / Logistics
#744209
Remote / WFH
Ecotex Healthcare Linen Services LP
Job Description
Full job description
Company Background
Ecotex Healthcare Linen Service is a major provider of healthcare laundry and linen services to hospitals, sub-acute and medical facilities across Canada and the western United States. We are a private, family owned and operated company. Our focus is the delivery of Smarter Linen Solutions to our customers, using the industries best management practices to create Raving Fans. Ecotex helps to create a safe, comfortable environment for patient care. Committed to service excellence, Ecotex has invested in technology, equipment as well as practices and processes to improve clinical outcomes for our customers. As a Clean Green® certified laundry operator, Ecotex demonstrates the use of best practices for reusing, reclaiming, and recycling resources.
Summary of Position
To support leading linen management practices and customer experience, Ecotex Healthcare Linen Service is currently seeking a Temporary, Full-time, Regional Linen Operations Coordinator for Northern Ontario customers based in the Sudbury region.
Job Overview
In support of effective on-site linen management, the Regional Linen Operations Coordinator will be responsible for the following key duties:
Manage linen ordering integrity and optimization across multiple Hospital Departments
Support a collaborative culture in partnership with our Hospital client
Provide inventory management and accountability across the Hospital
Manage customer relationships with Hospital Support Services and Clinical staff through proactive communication, daily rounding and client interaction
Support linen quota change process with the Ecotex Director through cost analysis and Hospital approval protocols
Ensure linen and laundry supplies are ordered and controlled in line with Hospital policies and procedures
Support the continuous quality improvement plan and acceptable linen quality standards
Identify opportunities to support improvement patient care through integration of smarter linen solutions
Support the implementation of new product initiatives which advance high quality patient care
Complete monthly and ad hoc linen reports to ensure appropriate utilization and decision making
Complete quarterly customer service audits with the Ecotex Director and Hospital staff
Manage customer service issues quickly and effectively
Required Skills and Knowledge
Previous experience in healthcare linen operations or a related field is preferred.
Strong communication skills including ability to build consensus
Ability to exercise good judgement and sensitivity in dealing with hospital and staff information
Solutions oriented with an innovative, forward-thinking perspective
Ability to prioritize and successfully resolve issues with high sense of urgency and customer experience focus
Strong attention to detail and follow through
Ability to develop strong working relationship through appreciative inquiry and listen skills
Reliable transportation and ability to travel as required
Proficiency in basic computer applications for reporting and scheduling purposes.
Education
College Degree in Healthcare Environmental Services Management or combination of relevant industry and work experience
Minimum of 5 years experience managing on site healthcare or other linen distribution services
Previous experience in a healthcare environment an asset
Previous experience with successful self directed leadership and customer service
Salary Range
$37/hr-$50/hr based on experience
Ecotex is committed to providing a fair and equitable work environment and will encourage applications from qualified women, men, visible minorities, aboriginal peoples, and persons with disabilities. Ecotex is also committed to providing accommodations throughout the interview and employment process.
Benefits:
Employee assistance program
On-site parking
Paid time off
Work Location: In person
Company Background
Ecotex Healthcare Linen Service is a major provider of healthcare laundry and linen services to hospitals, sub-acute and medical facilities across Canada and the western United States. We are a private, family owned and operated company. Our focus is the delivery of Smarter Linen Solutions to our customers, using the industries best management practices to create Raving Fans. Ecotex helps to create a safe, comfortable environment for patient care. Committed to service excellence, Ecotex has invested in technology, equipment as well as practices and processes to improve clinical outcomes for our customers. As a Clean Green® certified laundry operator, Ecotex demonstrates the use of best practices for reusing, reclaiming, and recycling resources.
Summary of Position
To support leading linen management practices and customer experience, Ecotex Healthcare Linen Service is currently seeking a Temporary, Full-time, Regional Linen Operations Coordinator for Northern Ontario customers based in the Sudbury region.
Job Overview
In support of effective on-site linen management, the Regional Linen Operations Coordinator will be responsible for the following key duties:
Manage linen ordering integrity and optimization across multiple Hospital Departments
Support a collaborative culture in partnership with our Hospital client
Provide inventory management and accountability across the Hospital
Manage customer relationships with Hospital Support Services and Clinical staff through proactive communication, daily rounding and client interaction
Support linen quota change process with the Ecotex Director through cost analysis and Hospital approval protocols
Ensure linen and laundry supplies are ordered and controlled in line with Hospital policies and procedures
Support the continuous quality improvement plan and acceptable linen quality standards
Identify opportunities to support improvement patient care through integration of smarter linen solutions
Support the implementation of new product initiatives which advance high quality patient care
Complete monthly and ad hoc linen reports to ensure appropriate utilization and decision making
Complete quarterly customer service audits with the Ecotex Director and Hospital staff
Manage customer service issues quickly and effectively
Required Skills and Knowledge
Previous experience in healthcare linen operations or a related field is preferred.
Strong communication skills including ability to build consensus
Ability to exercise good judgement and sensitivity in dealing with hospital and staff information
Solutions oriented with an innovative, forward-thinking perspective
Ability to prioritize and successfully resolve issues with high sense of urgency and customer experience focus
Strong attention to detail and follow through
Ability to develop strong working relationship through appreciative inquiry and listen skills
Reliable transportation and ability to travel as required
Proficiency in basic computer applications for reporting and scheduling purposes.
Education
College Degree in Healthcare Environmental Services Management or combination of relevant industry and work experience
Minimum of 5 years experience managing on site healthcare or other linen distribution services
Previous experience in a healthcare environment an asset
Previous experience with successful self directed leadership and customer service
Salary Range
$37/hr-$50/hr based on experience
Ecotex is committed to providing a fair and equitable work environment and will encourage applications from qualified women, men, visible minorities, aboriginal peoples, and persons with disabilities. Ecotex is also committed to providing accommodations throughout the interview and employment process.
Benefits:
Employee assistance program
On-site parking
Paid time off
Work Location: In person
