Verified Job
Sales
eCommerce & Operations Coordinator
Sales
#33631
Remote / WFH
Rogue Royalty
Job Description
Fast-Growing eCommerce & Retail brand seeking motivated, team member who wants to develop and grow with us.
Rogue Royalty and RogueRaw are fast-growing Australian eCommerce and retail brands specialising in premium canine gear, accessories, and natural raw nutrition. We're looking for a motivated, organised, and proactive team member who wants more than just a job.
This is an opportunity to become part of a growing business where you'll gain hands-on experience across customer service, eCommerce, operations, inventory management, fulfilment, and business systems while developing valuable skills for the future.
We're seeking someone with a positive attitude, strong attention to detail, excellent organisational skills, and confidence using technology and computer systems. Most importantly, we're looking for a team player who takes pride in their work, enjoys helping customers, and is eager to learn, contribute, and grow with the business.
If you're looking for a long-term opportunity with variety, responsibility, and genuine career growth, we'd love to hear from you.
The Role
This is a varied, hands-on role supporting the day-to-day operations of a busy retail and eCommerce business.
You'll be involved across customer service, Shopify management, order fulfilment, inventory control, administration, and business systems.
No two days are the same. One moment you may be responding to customer enquiries, the next updating products on Shopify, processing orders, assisting customers in-store, or helping improve business systems and processes.
Key ResponsibilitiesCustomer Service
Respond to customer enquiries via email, phone, live chat, and in-store
Assist customers with product recommendations, sizing, orders, and general enquiries
Resolve customer issues professionally and efficiently
Manage returns, exchanges, and customer resolutions
eCommerce & Systems
Maintain and update Shopify products, collections, pages, and content
Configure and manage business apps and integrations
Assist with automations, workflows, FAQs, and customer communication systems
Support improvements to business processes and systems
Monitor website content and ensure information remains accurate and up to date
Operations & Fulfilment
Pick, pack, and dispatch customer orders accurately
Assist with stock control and inventory management
Support stocktakes and supplier coordination
Maintain a clean, organised, and professional workspace
Help ensure smooth day-to-day business operations
Administration
Data entry and reporting
General business administration
Assisting with inventory, purchasing, and operational tasks
Maintaining accurate records and documentation
What Success Looks Like
Customer emails are responded to promptly and professionally
Orders are dispatched accurately and on time
Shopify remains organised and up to date
Inventory records are accurate
Customers receive exceptional service
Systems and processes continually improve
The business runs smoothly and efficiently
About You
We're looking for someone who is:
Highly organised and detail-oriented
Comfortable using technology and learning new systems
Reliable, proactive, and able to work independently
Professional and confident communicating with customers
Solutions-focused and able to solve problems calmly
Comfortable working in a fast-paced environment
Willing to roll up their sleeves and help wherever needed
Looking for a long-term opportunity with room to grow
Most importantly, you take pride in your work, enjoy being organised, and genuinely care about doing things properly.
Skills & ExperienceEssential
Strong computer skills
Excellent written and verbal communication
Experience using Microsoft Excel, Outlook, and business software
Strong organisational and time-management skills
High attention to detail
Ability to learn new technology quickly
Highly Regarded
Shopify experience
eCommerce experience
Inventory management experience
Customer service experience
Retail or operations experience
Canva experience
Experience with Gorgias, Shippit, Loop Returns, Klaviyo, or similar platforms
Experience using AI tools such as ChatGPT
Why Join Us?
Join a growing Australian eCommerce brand with ambitious plans for the future
Gain experience across retail, eCommerce, customer service, fulfilment, operations, and technology
Work closely with experienced business owners and a supportive team
Enjoy a varied role where no two days are the same
Develop valuable business and technology skills
Genuine opportunities for future growth and increased responsibility
If you're organised, tech-savvy, customer-focused, and looking for a long-term opportunity where you can contribute, learn, and grow, we'd love to hear from you.
Apply now and tell us why you'd be a great fit for the Rogue Royalty and RogueRaw team.
Pay: $70,000.00 – $80,000.00 per year
Benefits:
Employee discount
Employee mentoring program
Professional development assistance
Ability to commute/relocate:
Campbelltown NSW 2560: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Rogue Royalty and RogueRaw are fast-growing Australian eCommerce and retail brands specialising in premium canine gear, accessories, and natural raw nutrition. We're looking for a motivated, organised, and proactive team member who wants more than just a job.
This is an opportunity to become part of a growing business where you'll gain hands-on experience across customer service, eCommerce, operations, inventory management, fulfilment, and business systems while developing valuable skills for the future.
We're seeking someone with a positive attitude, strong attention to detail, excellent organisational skills, and confidence using technology and computer systems. Most importantly, we're looking for a team player who takes pride in their work, enjoys helping customers, and is eager to learn, contribute, and grow with the business.
If you're looking for a long-term opportunity with variety, responsibility, and genuine career growth, we'd love to hear from you.
The Role
This is a varied, hands-on role supporting the day-to-day operations of a busy retail and eCommerce business.
You'll be involved across customer service, Shopify management, order fulfilment, inventory control, administration, and business systems.
No two days are the same. One moment you may be responding to customer enquiries, the next updating products on Shopify, processing orders, assisting customers in-store, or helping improve business systems and processes.
Key ResponsibilitiesCustomer Service
Respond to customer enquiries via email, phone, live chat, and in-store
Assist customers with product recommendations, sizing, orders, and general enquiries
Resolve customer issues professionally and efficiently
Manage returns, exchanges, and customer resolutions
eCommerce & Systems
Maintain and update Shopify products, collections, pages, and content
Configure and manage business apps and integrations
Assist with automations, workflows, FAQs, and customer communication systems
Support improvements to business processes and systems
Monitor website content and ensure information remains accurate and up to date
Operations & Fulfilment
Pick, pack, and dispatch customer orders accurately
Assist with stock control and inventory management
Support stocktakes and supplier coordination
Maintain a clean, organised, and professional workspace
Help ensure smooth day-to-day business operations
Administration
Data entry and reporting
General business administration
Assisting with inventory, purchasing, and operational tasks
Maintaining accurate records and documentation
What Success Looks Like
Customer emails are responded to promptly and professionally
Orders are dispatched accurately and on time
Shopify remains organised and up to date
Inventory records are accurate
Customers receive exceptional service
Systems and processes continually improve
The business runs smoothly and efficiently
About You
We're looking for someone who is:
Highly organised and detail-oriented
Comfortable using technology and learning new systems
Reliable, proactive, and able to work independently
Professional and confident communicating with customers
Solutions-focused and able to solve problems calmly
Comfortable working in a fast-paced environment
Willing to roll up their sleeves and help wherever needed
Looking for a long-term opportunity with room to grow
Most importantly, you take pride in your work, enjoy being organised, and genuinely care about doing things properly.
Skills & ExperienceEssential
Strong computer skills
Excellent written and verbal communication
Experience using Microsoft Excel, Outlook, and business software
Strong organisational and time-management skills
High attention to detail
Ability to learn new technology quickly
Highly Regarded
Shopify experience
eCommerce experience
Inventory management experience
Customer service experience
Retail or operations experience
Canva experience
Experience with Gorgias, Shippit, Loop Returns, Klaviyo, or similar platforms
Experience using AI tools such as ChatGPT
Why Join Us?
Join a growing Australian eCommerce brand with ambitious plans for the future
Gain experience across retail, eCommerce, customer service, fulfilment, operations, and technology
Work closely with experienced business owners and a supportive team
Enjoy a varied role where no two days are the same
Develop valuable business and technology skills
Genuine opportunities for future growth and increased responsibility
If you're organised, tech-savvy, customer-focused, and looking for a long-term opportunity where you can contribute, learn, and grow, we'd love to hear from you.
Apply now and tell us why you'd be a great fit for the Rogue Royalty and RogueRaw team.
Pay: $70,000.00 – $80,000.00 per year
Benefits:
Employee discount
Employee mentoring program
Professional development assistance
Ability to commute/relocate:
Campbelltown NSW 2560: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
