Dropship Vendor Onboarding Manager

Why You'll Be Excited About This Role

Imagine leading the gateway that brings incredible brands and products to millions of Australian homes. As our Dropship Vendor Onboarding Manager, you'll be the driving force behind Freedom's Dropship expansion, transforming how we connect with vendors and scale our business.

You're building the bridge between innovative brands and our thriving Dropship platform. Leading a dedicated team of 8 specialists, you'll shape the entire onboarding experience and set the standard for vendor partnerships, making you instrumental in Freedom's ambitious growth plans.

How This Will Transform Your Career

This role positions you at the heart of Australia's rapidly growing eCommerce sector, developing deep expertise in vendor management, product platform integration, and team leadership. Working with cutting-edge marketplace technology like Mirakl, you'll master the art of scaling operations whilst maintaining quality standards.

Your leadership experience will expand as you guide a team of specialists whilst working cross-functionally with Category and Account Managers, Digital and Online Fulfilment team. This combination of people management and commercial understanding opens doors to senior leadership roles across retail, eCommerce, and technology sectors.

Why You'll Like Working Here

At Freedom, we've earned our certification as a Great Place to Work by putting our people first. We've created an environment where innovation thrives and every team member can make their mark. Our culture is built on transparency and collaboration, ensuring you'll always have clarity about your progress and impact.

You'll enjoy:

Hybrid working arrangements that respect your work-life balance
A competitive salary package with superannuation
Generous 25% staff discount on all Freedom products, including sale items
True flexibility with our innovative 'Freedom to Flex' program - work from anywhere in the world for up to 4 weeks annually
Monthly themed pop-up Town Hall's to connect with wider teams in our Support Centre
What You'll Be Working On

Vendor Onboarding Integration You'll oversee the complete journey for new vendors joining our dropship platform, ensuring they're supported through contracting, setup, data upload, compliance, and go-live stages.

Performance SLA Monitoring You'll track onboarding timelines and ensure vendors meet our SLA targets for time-to-launch, data accuracy, and fulfilment readiness. Post-launch, you'll monitor vendor performance metrics and provide visibility through regular reporting, escalating risks when needed.

Team Leadership Managing your team of 8 specialists (7 Data Onboarding Specialists and 1 Operational Support Specialist), you'll coach them to deliver exceptional onboarding outcomes. You'll set clear priorities, provide meaningful feedback, and drive continuous improvement across all onboarding operations whilst maintaining resources and training tools.

Compliance Oversight You'll support the compliance onboarding process, working with our Quality team to ensure all vendors provide required documentation for regulated products, maintaining the high standards our customers expect.

Stakeholder Engagement As the central contact point for onboarding progress, you'll collaborate closely with Category and Account Managers, Digital and Online Fulfilment teams, ensuring every vendor launch sets them up for long-term success.

What Type of Person Will Succeed

You're an experienced professional with at least 3 years in eCommerce, Vendor Operations, or Marketplace roles who thrives on bringing order to complexity. Your proven leadership experience shows you can guide teams to achieve ambitious goals whilst maintaining high standards.

Your strong background in vendor integration and performance monitoring means you understand what it takes to build successful partnerships. Experience with Mirakl or similar marketplace platforms would be highly valuable, as would your understanding of onboarding workflows, SLAs, and marketplace enablement.

Most importantly, you're someone who gets energised by seeing projects come to life. You enjoy the challenge of coordinating multiple moving parts and take pride in delivering results that matter to the business and your team.

How to Apply

We're excited to grow our team and would love to learn more about you. To take the first step towards your future at Freedom, click the apply button to submit your application and don't forget to attach your resume.

Freedom to grow. Freedom to think. Freedom to be Read more