Director - Program Delivery

Job description
About RateGain

RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.

RateGain today is one of the world’s largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.

Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 30 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 16 Global Fortune 500 companies in unlocking new revenue every day.

Product Overview

RateGain is a global leader in Travel and Hospitality technology solutions, offering a comprehensive suite of products that help businesses maximize revenue, optimize digital presence, and enhance customer experiences.

Key products include:
• UNO: AI-powered revenue maximization platform.
• Distribution: Seamless inventory and pricing management across channels.
• Demand Booster: MarTech solution for driving traffic to hotel websites.
• DAAS: Real-time data and insights for informed decision-making.

Exploring the role

The Director of Program Delivery will be responsible for leading complex integration programs, driving strategic initiatives, and ensuring seamless onboarding and delivery for enterprise clients in the travel and hospitality industry. The role requires expertise in program management, API connectivity, stakeholder management, and cross-functional execution across engineering, product, and account management

teams.

How your day will look like/Job responsibility
• Lead the execution of multiple concurrent programs with a focus on enterprise customer onboarding, service delivery, and technical integrations.
• Ensure structured program governance, defining clear objectives, scope, timelines, and success metrics.
• Develop frameworks for risk management, issue resolution, and continuous improvement.
• Drive cross-functional alignment with Engineering, Account Management, Product, and Support teams.
• Track program KPIs, including monetization, adoption, and SLA adherence.
• Act as the primary liaison for key enterprise clients, ensuring alignment on implementation of roadmaps.
• Oversee complex API integrations and connectivity challenges across OTAs, GDS, and hotel chains.
• Manage escalations and critical incidents, ensuring timely resolutions and proactive client communication.
• Conduct Quarterly Business Reviews and strategic client meetings to enhance collaboration.
• Provide thought leadership on system integrations, API connectivity, and performance optimization.
• Leverage data analytics to track connectivity accuracy, booking success rates, and system performance.
• Collaborate with engineering to streamline processes for faster deployment and better service reliability.
• Work with product teams to prioritize feature enhancements based on client and market feedback.
• Define and implement the best practices for project execution, resource allocation, and risk mitigation.
• Foster a high-performance culture by mentoring team members and driving accountability.
• Identify and lead initiatives to enhance program delivery efficiency and customer satisfaction.
• Establish feedback loops with clients and internal teams to drive continuous improvements.

Education Work Experience
• Bachelor’s degree in computer science or BCA.
• 15-20 years in program management, technical account management, or enterprise connectivity.

Knowledge
• Deep understanding of the travel and hospitality industry, with experience working with OTAs, GDS, hotel chains, or related domains.
• Strong knowledge of API integrations, system architecture, and SaaS-based solutions, including CMS, RMS, GDS, PMS, IBE, OTAs, and Meta Connectivity.

Skills
• Ability to navigate complex technical challenges and develop effective solutions.
• Capability to mentor, guide, and drive high-performance teams, fostering a culture of accountability and continuous learning.
• Strong ability to manage senior client relationships and facilitate collaboration across cross-functional teams.
• Skilled in developing and implementing frameworks for risk management, issue resolution, and continuous improvement.

Attitude
• Ability to work collaboratively with IT teams to enhance security configurations and improve security measures.
• Capability to identify potential threats through routine security checks and log analysis.
• Ability to align program objectives with business goals and drive long-term value for enterprise clients.

We are proud to be an equal opportunity employer and are committed to providing a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Read more