Digital Engineering Lead Engineer

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: Digital Engineering Lead Engineer

Location: Noida

Work Type: Onsite

Job Type: Full Time

Job Description
• We are looking for a MuleSoft Application Support Engineer (L1/L2) with 4–8 years of experience to provide production support for MuleSoft-based integration applications in a banking environment.
• The role involves incident management, issue analysis, service restoration, and coordination with L3/development teams to ensure high availability and stability of critical integration services.

Key Responsibilities
• L1 / L2 Application Support
• Provide L1 and L2 production support for MuleSoft APIs and integrations.
• Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools.
• Handle incident, service request, and problem tickets in line with ITIL processes.
• Perform initial triage, log analysis, and issue resolution within defined SLAs.
• Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts.

MuleSoft & IDP Support Responsibilities
• Support MuleSoft applications built on Anypoint Platform.
• Troubleshoot issues related to:
• Mule flows
• API failures
• DataWeave transformations
• Connectivity issues (HTTP, JMS, MQ, SFTP, DB)
• Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions.
• Handle IDP-related issues such as:
• Document ingestion and processing failures
• OCR and extraction errors
• Integration issues between IDP and MuleSoft APIs
• Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments.

Banking & Compliance
• Support integrations related to core banking systems, payments, CRM, AML/KYC, and other financial applications.
• Ensure compliance with banking security, audit, and regulatory requirements.
• Participate in change management, release support, and DR activities.

Operational Excellence
• Maintain and update support documentation, SOPs, and runbooks.
• Participate in shift-based and on-call support.
• Work closely with infrastructure, network, and vendor teams.
• Identify recurring issues and support problem management activities.

Required Skills & Qualifications

Technical Skills
• 4–8 years of IT experience with MuleSoft application support.
• Hands-on experience with MuleSoft Anypoint Platform.
• Knowledge of Mule 4, DataWeave, REST/SOAP APIs.
• Experience supporting MuleSoft Intelligent Document Processing (IDP).
• Experience with log analysis and monitoring tools.
• Basic knowledge of CI/CD pipelines and deployment processes.
• Working knowledge of Linux/Unix environments.

Process & Soft Skills
• Good understanding of ITIL processes.
• Strong troubleshooting and analytical skills.
• Effective communication and coordination skills.
• Ability to work in high-pressure production environments.