Verified Job
Engineering - Architecture
Desktop Support Engineer
Engineering - Architecture
#742557
Remote / WFH
PES HR Services · Surat, Gujarat ·
Job Description
Job description
Key Responsibilities
• On-Site Technical Support: Provide troubleshooting for desktop, laptop, printer devices at client or office locations.
• Installation & Deployment: Perform OS installations, patch management, software upgrades, and new hardware setups.
• Networking & Connectivity: Diagnose LAN, Wi-Fi, and VPN connectivity issues.
• Ticket Management: Use ticketing systems (e.g., ServiceNow) to document issues, track resolution, and meet Service Level Agreements (SLAs).
• Asset & Vendor Management: Maintain inventories of IT assets, including tracking and tagging equipment.
Required Skills and Qualifications
• Technical Knowledge: Proficiency in Windows OS 11, MS Office 365, and Active Directory user management.
• Hardware Expertise: Hands-on experience with troubleshooting laptops, desktops, and peripherals.
• Education/Experience: Usually requires a degree in IT, with 12+ years of experience in desktop support.
• Communication: Excellent interpersonal skills to interact with clients and employees.
• Mobility: Ability to travel to different sites (if applicable).
Key Responsibilities
• On-Site Technical Support: Provide troubleshooting for desktop, laptop, printer devices at client or office locations.
• Installation & Deployment: Perform OS installations, patch management, software upgrades, and new hardware setups.
• Networking & Connectivity: Diagnose LAN, Wi-Fi, and VPN connectivity issues.
• Ticket Management: Use ticketing systems (e.g., ServiceNow) to document issues, track resolution, and meet Service Level Agreements (SLAs).
• Asset & Vendor Management: Maintain inventories of IT assets, including tracking and tagging equipment.
Required Skills and Qualifications
• Technical Knowledge: Proficiency in Windows OS 11, MS Office 365, and Active Directory user management.
• Hardware Expertise: Hands-on experience with troubleshooting laptops, desktops, and peripherals.
• Education/Experience: Usually requires a degree in IT, with 12+ years of experience in desktop support.
• Communication: Excellent interpersonal skills to interact with clients and employees.
• Mobility: Ability to travel to different sites (if applicable).
