Verified Job
Hardware / Network Engineer
Desktop Support Engineer L2 S S
Hardware / Network Engineer
#812048
Remote / WFH
S S Technologies
Job Description
Desktop Engineer L2
Role : Sr. Desktop Engineer
Reporting to : Lead – IT Infra
Place of Posting : Mumbai
Experience : 3-5 years
Key Accountabilities :
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.
Address user tickets regarding hardware, software and networking.
Walk customers through installing applications and computer peripherals
Working knowledge of office products and computer peripherals, like printers and scanners.
Ability to perform remote troubleshooting and provide clear instructions
Test alternative pathways until you resolve an issue
Record technical issues and solutions in logs
Help create technical documentation and manuals.
Excellent problem-solving and multitasking skills.
Experience AV/video conferencing solutions
Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, anti-virus and inventory management tools.
Key Responsibilities
Analyze, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person.
Test and deploy hardware and software solutions. Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions.
Identify issues, propose solutions, and test new technologies or process changes.
Track and thoroughly detail technology issues through ticketing system.
Proactively reach out to customers about their technology needs and address issues before they occur.
Provide administration for various technology platforms in MDM, messaging, collaboration or MFA platforms.
Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.
Deploy applications individually and with client management tools
Experience administering Exchange, Active Directory, Group Policy.
Installing and upgrading operating systems and computer software.
Ensuring SLAs are met.
Documentation and Record Keeping.
Scheduling upgrades and maintaining them without interference.
System backup and data recovery planning.
Network troubleshooting and optimization.
You may be required to work outside of normal business hours, including occasional holidays, evenings, and weekends.
Required Qualification
BSc. /BE/B.Tech/Bcom
interested candidate can share their resume at rutuja.utekar@s-stechnologies.com
Work Location: In person
Role : Sr. Desktop Engineer
Reporting to : Lead – IT Infra
Place of Posting : Mumbai
Experience : 3-5 years
Key Accountabilities :
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.
Address user tickets regarding hardware, software and networking.
Walk customers through installing applications and computer peripherals
Working knowledge of office products and computer peripherals, like printers and scanners.
Ability to perform remote troubleshooting and provide clear instructions
Test alternative pathways until you resolve an issue
Record technical issues and solutions in logs
Help create technical documentation and manuals.
Excellent problem-solving and multitasking skills.
Experience AV/video conferencing solutions
Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, anti-virus and inventory management tools.
Key Responsibilities
Analyze, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person.
Test and deploy hardware and software solutions. Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions.
Identify issues, propose solutions, and test new technologies or process changes.
Track and thoroughly detail technology issues through ticketing system.
Proactively reach out to customers about their technology needs and address issues before they occur.
Provide administration for various technology platforms in MDM, messaging, collaboration or MFA platforms.
Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.
Deploy applications individually and with client management tools
Experience administering Exchange, Active Directory, Group Policy.
Installing and upgrading operating systems and computer software.
Ensuring SLAs are met.
Documentation and Record Keeping.
Scheduling upgrades and maintaining them without interference.
System backup and data recovery planning.
Network troubleshooting and optimization.
You may be required to work outside of normal business hours, including occasional holidays, evenings, and weekends.
Required Qualification
BSc. /BE/B.Tech/Bcom
interested candidate can share their resume at rutuja.utekar@s-stechnologies.com
Work Location: In person
