Deputy Branch Manager

Deputy Branch Manager is responsible for overall management of the lobby team in the branch and for achieving excellence across service, sales and operational functions in the branch. The Deputy Branch Manager reports to the Branch Manager who is the overall head of the Branch



Overall Job Description



Service

· To ensure 'First Time Right' in the account opening process.

· To ensure customer requests are satisfactorily closed within TAT and ensure that customer grievances are resolved and closed on time.

· To ensure that Lobby Team carries out the required number of knowlarity calling of customers



Business Development

· To ensure that the Lobby Team sells bank and third party products like LI, GI, Home Loans, Credit Cards, and Personal Loans etc and generates the required number and revenue targets month on month basis



Operations



· To ensure adherence to basic operational functions viz timely opening of the branch, adherence to CRL, ensuring TAT of account opening, reconciliation of cash and security items

· To ensure that transactions are carried out as per stipulated guidelines and in an error free and compliant manner.

· To ensure branch operations are carried out in such a manner such that branch achieves high ratings during audit.

· To achieve excellence in Branch Sales and Service Scorecard.

· To nurture talent and ensure grooming of the team such that they are capable of taking up higher responsibilities in future.





Essential requirement: Graduate / Post Graduate, preferred exposure to financial subjects (Preferred: Post Graduate in Finance / Commerce)



Qualifications

· Bachelor's degree or equivalent

· Minimum 5 years of relevant work experience in branch operations and customer service preferably in an equivalent role in a peer Bank.

· Excellent written and verbal communication skills