Demand Generation Product Support Consultant, Product Center of Excellence

Role Overview: You will be part of gTech Ads team, responsible for providing support and technical services for customers using Ad products. Your role will involve troubleshooting customer issues, managing ad campaigns, analyzing data, and collaborating with cross-functional teams to enhance customer experience. Key Responsibilities: - Prioritize and deliver exceptional customer service, interacting with Google's advertisers, agencies, and partners - Utilize product expertise to address technical customer issues, escalations, and projects - Analyze data to generate insights and create action plans for issue resolution and product adoption - Collaborate with cross-functional teams to improve the customer journey, resolve issues, and provide expertise for product and process enhancements - Develop and deliver knowledge management resources and training programs for customer support agents Qualifications Required: - Bachelors degree or equivalent practical experience - 5 years of experience in project management - 3 years of experience in troubleshooting demand generation campaigns - Experience in account/campaign management, technical troubleshooting, or customer support - Proficiency in data analysis, dashboards creation, and identifying product and business insights - Experience in ads escalations, including managing customer communications and filing bugs to engineering About The Company: gTech Ads is dedicated to supporting customers of all sizes in utilizing Google's Ad products effectively. The team provides a range of services from self-help resources to complex technical solutions, aiming to ensure customers maximize the value of Google products. By partnering with Sales, Product, and Engineering teams, gTech Ads continuously develops better solutions and services to enhance customer experience and drive success. Google is committed to creating products that positively impact the world, and gTech plays a crucial role in bringing these products to life through technical expertise and customer-centric support. Role Overview: You will be part of gTech Ads team, responsible for providing support and technical services for customers using Ad products. Your role will involve troubleshooting customer issues, managing ad campaigns, analyzing data, and collaborating with cross-functional teams to enhance customer experience. Key Responsibilities: - Prioritize and deliver exceptional customer service, interacting with Google's advertisers, agencies, and partners - Utilize product expertise to address technical customer issues, escalations, and projects - Analyze data to generate insights and create action plans for issue resolution and product adoption - Collaborate with cross-functional teams to improve the customer journey, resolve issues, and provide expertise for product and process enhancements - Develop and deliver knowledge management resources and training programs for customer support agents Qualifications Required: - Bachelors degree or equivalent practical experience - 5 years of experience in project management - 3 years of experience in troubleshooting demand generation campaigns - Experience in account/campaign management, technical troubleshooting, or customer support - Proficiency in data analysis, dashboards creation, and identifying product and business insights - Experience in ads escalations, including managing customer communications and filing bugs to engineering About The Company: gTech Ads is dedicated to supporting customers of all sizes in utilizing Google's Ad products effectively. The team provides a range of services from self-help resources to complex technical solutions, aiming to ensure customers maximize the value of Google products. By partnering with Sales, Product, and Engineering teams, gTech Ads continuously develops better solutions and services to enhance customer experience and drive success. Google is committed to creating products that positively impact the world, and gTech plays a crucial role in bringing these products to life through technical expertise and customer-centric support.
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