Delivery Support Expert

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are looking for a highly motivated and customer-centric delivery support expert to work with our delivery teams (internal and external) to deliver value to our SAP internal customers globally. This role requires excellent people skills, a good overview of SAP’s systems processes as well as enthusiasm and dedication towards our customers.

What You’ll Do

As a Delivery Expert in the SAP Corporate Processes and Information Technology (CPIT) organization, you will be responsible for / involved in:
• day to day interfacing with the agile delivery teams and external partners to achieve a balanced resource demands / supply that meet our financial objectives.
• Day to day management of our financial goals and risks.
• Contract signing and managing contract compliance and risk management (project and business risks) with our delivery partners.
• Manage delivery of service level agreements (SLAs) by the partners with appropriate actions when required.
• Initiate / manage resources on-boarding / off-boarding / change management and continuously work with delivery teams to monitor / manage resource performances as required.
• Ensure seamless alignment across multiple SAP internal and external stakeholders as required.

What You Bring
• Hands-on experience with SAP internal processes and systems, project management; Working knowledge of agile / SAFe principles and practices is highly desirable.
• Track record of successfully managing large and complex customer engagements with multiple delivery parties involved.
• Strong project management skills.
• Accustomed to working with global virtual matrix organization.
• Fluency both written and spoken in English.

Tech you bring

MS Office Teams, Excel, PPT proficiency

SAP internal systems

Savvy Vendor management

Tech You'll Learn

SAP internal Tools

SAFe60

Meet Your Team

About Partner Engineering Team:

The Partner Engineering team delivers and runs the tools and technology to make our internal SAP Partner Organization and the SAP Partners successful. We understand our internal and external End User needs by engaging directly with them and focusing on the right outcome.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 40384+ | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: . Read more