Delivery Support Advisor

 
Full job description
About The Role
We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchen with a smooth delivery process, identifying and resolving any issues along the way.
What Wren offer:
Life Assurance after 2 years' service
Access to Benenden health and discount platform after 1 years of continuous service
Personalised progression plan with clear career opportunities
Individual training budget for personal development
EE discount
Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
Eye Care Vouchers
Refer a Friend Scheme
Free onsite gym
Main Responsibilities:
Handle customer, showroom, and internal queries via phone, email, and live chat
Meet personal and team goals set by management
Manage open orders for multiple showrooms
Ensure timely and accurate delivery for all customers
Work both independently and as part of a team to meet targets
Monitor showroom compliance and report any concerns
Take ownership of issues and resolve queries efficiently
Deliver exceptional service with a proactive, solutions-focused attitude
Flag and report any process issues that impact the customer experience
In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

About You
Desired Skills and Knowledge:
GCSE Grade C/4 or above in English & Maths
Confident communicator, both written and verbal
Strong IT and Microsoft Office skills
Customer service experience preferred
Able to work independently and collaboratively
About The Company
At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!

As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.