Verified Job
Manufacturing - Operations
Defined Benefits Senior Client Manager - Virtual
Manufacturing - Operations
#8465
Remote / WFH
Alight
Job Description
About the Role
The DB Senior Client Success Manager is the main client contact for complex deliverables and new products. They provide expert consultation, shape decisions, and uncover revenue growth opportunities by understanding client needs deeply. Additionally, they work with internal teams to convey Alight’s stance on legislative changes and engage in strategic client discussions.
Responsibilities
• Serving as subject matter expert on defined benefit regulations, compliance requirements, and industry best practices.
• Effectively consult and present to external executive leader roles on plan design, administrative considerations, and legislative landscape.
• Staying informed about market trends, legislative changes, and emerging technologies in the retirement benefits space.
• Utilizing expert knowledge of DB to work with the client on difficult plan issues. We then work to provide guidance on complex plan changes or projects.
• Managing in-year revenue growth with a focus on project work and upselling existing scope.
• Managing to the client contract, and preserving contract margins including SLA adherence and E&O negotiations.
• Partnering with Oversight & Excellence to reduce total cost. Doing this by identifying opportunities to reduce demand, improve delivery model cost, drive efficiency, and leverage scale.
• Collaborating with Renewal Executives and Client Leader to prepare renewal. This includes gauging pulse of key stakeholders and decision-makers to expand or upsell current solution offerings.
• Communicating regularly with clients at senior and executive levels of the organization on client delivery.
Requirements
• 7 years of experience in defined benefit plan administration.
• 5+ years direct experience in client relationship and project management.
• Possess the ability to work with and influence all areas of the client delivery business, across all stakeholders, and to best meet the outcomes for the client.
• Possess the ability to anticipate the needs of client based on extensive DB and client knowledge. Identify and lead team through changes, supporting the goals of the client.
• Possess effective communication and influencing skills on domain and technical matters, internally and externally.
Application and Interview
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Alight requires all virtual interviews to be conducted on video.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.
Equal Opportunity Policy Statement
The DB Senior Client Success Manager is the main client contact for complex deliverables and new products. They provide expert consultation, shape decisions, and uncover revenue growth opportunities by understanding client needs deeply. Additionally, they work with internal teams to convey Alight’s stance on legislative changes and engage in strategic client discussions.
Responsibilities
• Serving as subject matter expert on defined benefit regulations, compliance requirements, and industry best practices.
• Effectively consult and present to external executive leader roles on plan design, administrative considerations, and legislative landscape.
• Staying informed about market trends, legislative changes, and emerging technologies in the retirement benefits space.
• Utilizing expert knowledge of DB to work with the client on difficult plan issues. We then work to provide guidance on complex plan changes or projects.
• Managing in-year revenue growth with a focus on project work and upselling existing scope.
• Managing to the client contract, and preserving contract margins including SLA adherence and E&O negotiations.
• Partnering with Oversight & Excellence to reduce total cost. Doing this by identifying opportunities to reduce demand, improve delivery model cost, drive efficiency, and leverage scale.
• Collaborating with Renewal Executives and Client Leader to prepare renewal. This includes gauging pulse of key stakeholders and decision-makers to expand or upsell current solution offerings.
• Communicating regularly with clients at senior and executive levels of the organization on client delivery.
Requirements
• 7 years of experience in defined benefit plan administration.
• 5+ years direct experience in client relationship and project management.
• Possess the ability to work with and influence all areas of the client delivery business, across all stakeholders, and to best meet the outcomes for the client.
• Possess the ability to anticipate the needs of client based on extensive DB and client knowledge. Identify and lead team through changes, supporting the goals of the client.
• Possess effective communication and influencing skills on domain and technical matters, internally and externally.
Application and Interview
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Alight requires all virtual interviews to be conducted on video.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.
Equal Opportunity Policy Statement
