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Debt Collections Outbound Call Centre Customer Service No weekends!
Work from home
#41674
Remote / WFH
Credit Corp Group Limited
Job Description
West End, South Brisbane location – a short walk to the station, shops & eateries
Monday–Friday, 8:00AM–4:30PM (no weekends or late nights!)
Full training provided + gain a nationally recognised Cert III in Financial Services
Uncapped bonuses + 3 salary reviews in your first 18 months
About the role
As a Customer Relationship Manager, you’ll be on the frontline making outbound calls to locate and re-establish contact with customers in regards to their overdue accounts and negotiate repayment solutions tailored to their circumstances. With award-winning training, a collaborative team and career progression opportunities, you’ll gain valuable skills to build a long-term career in financial services.
What you’ll do
Manage overdue accounts from leading Australian institutions
Make and receive a high volume of calls
Using databases and tools to locate and re-establish contact with customers
Build trust and rapport while negotiating sustainable repayment solutions
Handle objections and create positive outcomes for all parties
Maintain adherence to industry regulations and compliance frameworks
What we offer
3 salary reviews in your first 18 months + earn uncapped monthly bonuses
Hybrid work flexibility considered after 6 months (3 days WFH, 2 in office)
Paid training + ongoing coaching and career progression pathways
Certificate III in Financial Services on us
Discounts and perks via our employee benefits platform
Health and wellbeing initiatives (24hr support with our EAP, discounted gym, health insurance, online fitness)
Breakfast and fresh fruit in the office
Paid volunteer days + option to purchase extra annual leave
Regular team events + ‘Dress for Your Day’ culture
End-of-Trip Facilities available for bicycle storage and showers
Who you are
We don’t need you to have collections experience, most of our leaders started in this role! What matters most is your drive and ability to connect with people. You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.
Excellent communication skills (verbal & written)
Persistence and resilience in challenging conversations
Natural flair for problem-solving
Confidence with basic computer systems
Share a passion for results in a fast-paced, target driven environment
A willingness to learn, take feedback and grow
Essential: You must be available to work full-time, Monday–Friday, 8:00AM–4:30PM.
About Us
Credit Corp is Australia's largest provider of sustainable financial services to the credit-impaired consumer segment. We are an ASX-listed company with over 2000 staff across multiple locations in Australia, New Zealand, Philippines, the UK and USA. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion.
The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community. At Credit Corp, we value curiosity, respect for differences and a willingness to help others. We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.
We also support improving employment opportunities for Aboriginal and Torres Strait Islander peoples and encourage applications from those of Aboriginal and Torres Strait Islander descent. WEST END, SOUTH BRISBANE 4101
Job Types: Full-time, Permanent
Pay: $63,000.00 per year
Benefits:
Employee discount
Extended annual leave
Paid volunteer leave
Referral program
Work from home
Work Location: Hybrid remote in South Brisbane QLD
Show more
Monday–Friday, 8:00AM–4:30PM (no weekends or late nights!)
Full training provided + gain a nationally recognised Cert III in Financial Services
Uncapped bonuses + 3 salary reviews in your first 18 months
About the role
As a Customer Relationship Manager, you’ll be on the frontline making outbound calls to locate and re-establish contact with customers in regards to their overdue accounts and negotiate repayment solutions tailored to their circumstances. With award-winning training, a collaborative team and career progression opportunities, you’ll gain valuable skills to build a long-term career in financial services.
What you’ll do
Manage overdue accounts from leading Australian institutions
Make and receive a high volume of calls
Using databases and tools to locate and re-establish contact with customers
Build trust and rapport while negotiating sustainable repayment solutions
Handle objections and create positive outcomes for all parties
Maintain adherence to industry regulations and compliance frameworks
What we offer
3 salary reviews in your first 18 months + earn uncapped monthly bonuses
Hybrid work flexibility considered after 6 months (3 days WFH, 2 in office)
Paid training + ongoing coaching and career progression pathways
Certificate III in Financial Services on us
Discounts and perks via our employee benefits platform
Health and wellbeing initiatives (24hr support with our EAP, discounted gym, health insurance, online fitness)
Breakfast and fresh fruit in the office
Paid volunteer days + option to purchase extra annual leave
Regular team events + ‘Dress for Your Day’ culture
End-of-Trip Facilities available for bicycle storage and showers
Who you are
We don’t need you to have collections experience, most of our leaders started in this role! What matters most is your drive and ability to connect with people. You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.
Excellent communication skills (verbal & written)
Persistence and resilience in challenging conversations
Natural flair for problem-solving
Confidence with basic computer systems
Share a passion for results in a fast-paced, target driven environment
A willingness to learn, take feedback and grow
Essential: You must be available to work full-time, Monday–Friday, 8:00AM–4:30PM.
About Us
Credit Corp is Australia's largest provider of sustainable financial services to the credit-impaired consumer segment. We are an ASX-listed company with over 2000 staff across multiple locations in Australia, New Zealand, Philippines, the UK and USA. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion.
The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community. At Credit Corp, we value curiosity, respect for differences and a willingness to help others. We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.
We also support improving employment opportunities for Aboriginal and Torres Strait Islander peoples and encourage applications from those of Aboriginal and Torres Strait Islander descent. WEST END, SOUTH BRISBANE 4101
Job Types: Full-time, Permanent
Pay: $63,000.00 per year
Benefits:
Employee discount
Extended annual leave
Paid volunteer leave
Referral program
Work from home
Work Location: Hybrid remote in South Brisbane QLD
Show more
