-A minimum of 10 years IT support experiences, a portion of which should be related to manufacturing.
-Ability to manage competing priorities and work effectively in a highly dynamic and complex environment.
-Experience and willingness to provide 24x7x365 operational support coverage.
-Show adaptability and flexibility in work to suit business requirements. Be flexible with respect to work requirements based on business requirements. ---
-Experience working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
-Experience with infrastructure qualification and validation of computerized systems.
-Experience with response to regulatory authorities such as FDA, including internal/external audit on items such as GxP and SOX.
-Understanding of the ITIL framework and experience working on ITIL ticketing systems, ServiceNow preferrable.
-Ability to analyze data, gather critical information, judge quality, and deliver timely information to support business and management decision-making.
-An understanding of data room/center facilities infrastructure support is essential as well as an understanding of diverse hosting technologies including virtualization, high availability and Disaster Recovery technologies.