Verified Job
Work from home
CX Vendor Operations & Workforce Manager - Full-time
Work from home
#668652
Remote / WFH
Job Description
About Tapstitch
Tapstitch is an AI-powered fulfillment platform transforming how brands and creators design, produce, and deliver apparel. We’re creating a new global standard for creative commerce — where technology, craftsmanship, and service excellence combine to deliver speed, quality, and care across every customer touchpoint.
Role Overview
The CX Vendor Operations & Workforce Manager is responsible for building, scaling, and optimizing Tapstitch’s global CX delivery network; ensuring every partner, process, and performance metric upholds our promise of premium, efficient, and reliable service.
You will own the day-to-day and long-term performance of all CX delivery partners (Tier 1–3), manage the operational relationship with external teams, and ensure they consistently meet Tapstitch’s standards for quality, responsiveness, and customer care.
Tapstitch is an AI-powered fulfillment platform transforming how brands and creators design, produce, and deliver apparel. We’re creating a new global standard for creative commerce — where technology, craftsmanship, and service excellence combine to deliver speed, quality, and care across every customer touchpoint.
Role Overview
The CX Vendor Operations & Workforce Manager is responsible for building, scaling, and optimizing Tapstitch’s global CX delivery network; ensuring every partner, process, and performance metric upholds our promise of premium, efficient, and reliable service.
You will own the day-to-day and long-term performance of all CX delivery partners (Tier 1–3), manage the operational relationship with external teams, and ensure they consistently meet Tapstitch’s standards for quality, responsiveness, and customer care.
