Verified Job
Customer Support / TeleCaller
Customer Verification Analyst
Customer Support / TeleCaller
#746482
Remote / WFH
Kiwibank
Job Description
Grow your career with learning programmes and secondment opportunities
Excellent benefits such as subsidised medical insurance and wellbeing days
Based in Lower Hutt or Hastings with hybrid working options
Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.
As a Customer Verification Analyst, you'll work within a high-performing team responsible for maintaining customer tax residency records and supporting due diligence activities.In this role you will:
Manage and validate customer tax records.
Review customer information to ensure regulatory requirements are met.
Investigate and resolve missing or incomplete documentation.
Support ongoing remediation and quality assurance activities.
Monitor customer records and identify changes that may impact offshore tax residency obligations.
Work directly with customers and stakeholders to update information and resolve customer cases.
Support internal teams by providing guidance and education on AEOI and FATCA requirements.
Contribute to continuous improvement initiatives that enhance customer and team experiences.
Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.
At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following skills and experience:
Experience in banking operations, contact centre or branch is ideal.
Excellent attention to detail and a high level of accuracy.
Confidence working with processes, documentation and compliance requirements.
Strong communication skills and the ability to build trusted relationships.
A customer-focused mindset and a willingness to support others.
Good Microsoft Office skills, particularly across Excel, Outlook and Word.
You do not need to tick every box here to be considered! Above all we are looking for someone who embodies Kiwibank’s purpose and values, (Ngā Kauwaka), and someone who thrives in a vibrant and inclusive work environment.
Tono mai |Apply Now – Applications close on Wednesday 22 July. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.
Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.
Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.
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Excellent benefits such as subsidised medical insurance and wellbeing days
Based in Lower Hutt or Hastings with hybrid working options
Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.
As a Customer Verification Analyst, you'll work within a high-performing team responsible for maintaining customer tax residency records and supporting due diligence activities.In this role you will:
Manage and validate customer tax records.
Review customer information to ensure regulatory requirements are met.
Investigate and resolve missing or incomplete documentation.
Support ongoing remediation and quality assurance activities.
Monitor customer records and identify changes that may impact offshore tax residency obligations.
Work directly with customers and stakeholders to update information and resolve customer cases.
Support internal teams by providing guidance and education on AEOI and FATCA requirements.
Contribute to continuous improvement initiatives that enhance customer and team experiences.
Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.
At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following skills and experience:
Experience in banking operations, contact centre or branch is ideal.
Excellent attention to detail and a high level of accuracy.
Confidence working with processes, documentation and compliance requirements.
Strong communication skills and the ability to build trusted relationships.
A customer-focused mindset and a willingness to support others.
Good Microsoft Office skills, particularly across Excel, Outlook and Word.
You do not need to tick every box here to be considered! Above all we are looking for someone who embodies Kiwibank’s purpose and values, (Ngā Kauwaka), and someone who thrives in a vibrant and inclusive work environment.
Tono mai |Apply Now – Applications close on Wednesday 22 July. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.
Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.
Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.
Show less
