Verified Job
Customer Support / TeleCaller
Customer/Service Person
Customer Support / TeleCaller
#795674
Remote / WFH
Hirepool
Job Description
Reference: 6919547
Ongoing training & development opportunities (i.e. endorsements and licences)
4% Employer Kiwisaver contribution (up to 6% based on length of service)
Wide range of employee benefits including free staff hire in our DIY fleet
We have a Permanent Full Time opportunity for a Customer/Service Person to join our team in Thorndon. We are looking for someone who enjoys working with tools and machinery with a good mechanical aptitude, will provide great service to our customers, and have a keen interest in developing their existing skills and experience into a career.
As a Customer/Service Person your role will be to help ensure our equipment is fit for hire (a really important part of what we do!) and provide advice and support to customers over the phone and in-branch on what equipment is right for their project. As a market leader in the hire industry, we'll support your training and development on the job so prior industry experience is not a requirement. All we ask is that you have a positive, can-do attitude and be a team player who's happy to pitch in wherever required.
Any questions, you're more than welcome to contact the Branch Manager, Jess Sullivan on 0273086938.
What you'll learn:
How to answer phone queries and raise customer contracts
How to offer advice on which tools and machinery are required for different jobs
How to service a wide variety of hire plant
How to work safely for you and for our customers
What you need:
Full Class 1 Driver's Licence (other Classes and Endorsements an advantage)
Experience working with tools and machinery, along with a good mechanical aptitude, would be a strong advantage
Basic to intermediate computer skills
Happy to work on a rostered basis (our branch is open 6 days)
A positive can-do attitude
What we offer:
We offer a comprehensive package of benefits including enhanced employer Kiwisaver contributions, flexible working, and company-funded life insurance.
Visit www.hirepool.co.nz to read more about what we do and www.hirepoolcareers.co.nz for more about our vacancies and employment benefits
Applications Close: 26 Aug 2026
Ongoing training & development opportunities (i.e. endorsements and licences)
4% Employer Kiwisaver contribution (up to 6% based on length of service)
Wide range of employee benefits including free staff hire in our DIY fleet
We have a Permanent Full Time opportunity for a Customer/Service Person to join our team in Thorndon. We are looking for someone who enjoys working with tools and machinery with a good mechanical aptitude, will provide great service to our customers, and have a keen interest in developing their existing skills and experience into a career.
As a Customer/Service Person your role will be to help ensure our equipment is fit for hire (a really important part of what we do!) and provide advice and support to customers over the phone and in-branch on what equipment is right for their project. As a market leader in the hire industry, we'll support your training and development on the job so prior industry experience is not a requirement. All we ask is that you have a positive, can-do attitude and be a team player who's happy to pitch in wherever required.
Any questions, you're more than welcome to contact the Branch Manager, Jess Sullivan on 0273086938.
What you'll learn:
How to answer phone queries and raise customer contracts
How to offer advice on which tools and machinery are required for different jobs
How to service a wide variety of hire plant
How to work safely for you and for our customers
What you need:
Full Class 1 Driver's Licence (other Classes and Endorsements an advantage)
Experience working with tools and machinery, along with a good mechanical aptitude, would be a strong advantage
Basic to intermediate computer skills
Happy to work on a rostered basis (our branch is open 6 days)
A positive can-do attitude
What we offer:
We offer a comprehensive package of benefits including enhanced employer Kiwisaver contributions, flexible working, and company-funded life insurance.
Visit www.hirepool.co.nz to read more about what we do and www.hirepoolcareers.co.nz for more about our vacancies and employment benefits
Applications Close: 26 Aug 2026
