Customer Support

Manage large amounts of inbound and outbound calls in a timely manner

● Follow communication “scripts” when handling different topics

● Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

● Build sustainable relationships and engage customers by taking the extra mile ● Keep records of all conversations in our call centre database in a comprehensible way

● Frequently attend educational seminars to improve knowledge and performance level

● Meet personal/team qualitative and quantitative targets Requirements

● Previous experience in a customer support role

● Track record of over-achieving quota

● Strong phone and verbal communication skills along with active listening

● Familiarity with CRM systems and practices

● Customer focus and adaptability to different personality types

● Ability to multi-task, set priorities and manage time effectively

● Graduation Mandatory

We are looking to engage the candidate on a full-time basis.

Job Type: Full-time

Salary: ₹200,000.00 per year

Schedule:

Fixed shift
Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

customer success Executive: 2 years (Preferred Read more