Customer Support Specialist

Respond to customer queries in a timely and accurate way, via chat
Required to have good listening skills and having a clear voice without any influence from the mother tongue.
Having excellent communication skills.
Identify customer needs and help customers
Analyze and report service requests (for example, existing case, file information and new service enquiries) Recognize, document, and alert the management team of trends in customer calls.
Recognize, document, and alert the management team of trends in customer calls.
Update our internal databases with information about enquiries and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members Research, identify, and resolve customer complaints Route calls to appropriate resources if required.
Inform customers about new services Follow up customer calls where necessary Complete call logs and reports
.• Follow up with customers to ensure their technical issues are resolved
Assist in training junior Customer Support Representatives
Ability to multi-task, set priorities and manage time effectively Meet personal/team qualitative and quantitative targets Keep records of all conversations in our call center database. Answer incoming calls and handle customer queries Outbound and follow-up calls as required.

Requirements:

Min 2 Yrs. Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus • Understanding of how CRM systems work
• Excellent communication and problem-solving skills • Multi-tasking abilities
Patience when handling tough cases
Any Graduate is preferred Age criteria to be below 30-32
Strong phone and verbal communication skills along with active listening
Experience
2 - 3 Years

Salary
2 Lac 50 Thousand To 2 Lac 75 Thousand P.A.

Industry
ITES / BPO / KPO / LPO / Customer Service

Qualification
Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, B.A, B.B.A, B.Com

Key Skills
Good Communication Customer Support Specialist Customer Relationship Customer Care BPO


About Company

Contact Person
Impact HR n KM Solutions

Address
Ravi Chamber Basement, Below Laminate Gallery , Near Canada Corner Signal

Mobile
++1-XXXXXXXXXX

Email ID
impacthrnkms@gmail.com Read more