Customer Support Representative

Hitachi Benefits - What's in It for you?
• Competitive Base Salary + Super + Commission
Structure + Fully Maintained Company Car
• Career: Permanent Full Time Position in a leading OEM with long term job security
• Employee Rewards: Exclusive staff discount on a range of goods and services through our Employee Rewards Program
• Career Progression: OEM training and opportunities for upskilling with access to the latest technologies
• Culture: Supportive mentors who value your input in finding new and improved ways to achieving success
• Paid Parental Leave Company Policy
• Health: Discounted Medibank health insurance policy + EAP to support our employees and their families
• Employee Referral Program: successfully refer a friend and earn cash!
Your other responsibilities will include:
• Establishing and maintaining successful working relationships with customers
• Promotion of the Hitachi range of parts and service solutions to achieve budgeted sales targets
• Undertake customer machine inspections with a high attention to detail
• Identify areas for business growth and develop suitable strategies to generate parts and service sales
• Efficiently liaise with current and potential customer base with accurate reporting of activity, sales, opportunities and market activity
• Working to a customer call cycle and actively building parts service quotes tailored to customers' needs
• Ensuring that all interactions with customers and internal stakeholders are conducted professionally and all requests are followed up as required To be successful in this role, you will need:
• Previous sales experience is desirable but not essential
• Previous employment in the construction or earthmoving industry is ideal
• Genuine desire to deliver Hitachi's Promise of Total Customer Satisfaction as you develop and maintain positive relationships with customers Read more