Customer Support Representative

Responsibility:

1. Maintaining a positive, emphatic, and professional attitude towards customers all the time.

2. Responding promptly to customers priority through voice calls/emails/ Whatsapp and escalating its respective department and follow up for closure.

3. Acknowledging and resolving customer complaints, escalation.

4. Coordinating between legal team, warehouse and customers from whom consumer court notices are received.

5. Receive and investigate customer inquiries through multiple channels matching the tone and pace of the customer with the goal of achieving a satisfactory outcome.

Requirement:

1. The candidate must have experience of 1 years in handling escalations and as an email support executive escalation handling/ Whatsapp support etc.

2. Must be a graduate.

3. Candidates should be flexible with the shift timings between + AM -+ PM.

4. Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)

5. Extremely customer-focused; positive, professional attitude

6. Strong ability to influence and negotiate

7. Should know how to send personalized email and create template/push-backs Read more