Customer Support Executive

RESPONSIBILITIES:
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.

DESIRED PROFILE:
- Excellent Communication in Hindi is mandatory.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is added advantage.

QUALIFICATION AND EXPERIENCE:
- Graduates from any stream
- Fresher or 1 to 5 years in customer care
- English and Hindi Speaking in preferable.

Job Type: Full-time

Pay: Up to ₹264,000.00 per year

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Supplemental pay types:

Performance bonus
Yearly bonus
Ability to commute/relocate:

Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your notice period?
Experience:

Customer service: 1 year (Preferred)
Language:

Kannada (Required)
Tamil (Required)
Work Location: In person Read more