Customer Support Executive

TELEPERFORMANCE JD

(WORK FROM OFFICE ONLY)

Interview Process of Adobe Process:

Steps Process to be followed :-

Step 1 HR Round

Step 2 Operations Round (Zoom Call)

Job Description:

o Minimum Qualification (10+2) (Fresher/Experienced)

o Comfortable working in Night Shifts with excellent English communication skill for International Voice Standards.

o 6 days working 1 rotational week off (6 week off in a month)

o Should have all relevant documents o Versant min. 58 to qualify for o Salary: 27k CTC, 23k In-Hand

Important/ Mandatory Note:

Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.

Night Shift is mandatory as the team works 24x7.

To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.

Test is not compatible on mobile phone.

Post receiving the link the assessment must be completed within 24 hrs.

It is mandatory to have excellent English communication skill to be eligible

Versant threshold:

Client AMAZON

Process Seller NA

Skilset Blended

Job Description:

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required Communication Skills:

Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers

Excellent documentation skills

Good comprehension skills ability to clearly understand and state the issues customers present

Ability to concentrate follow customers issues without distraction to resolution

Good composition skills ability to compose a grammatically correct, concise, and accurate written response

Work successfully in a team environment as well as independently. Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet business need

Ability to maintain composure in highly escalated situations

Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Qualifications Required

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply. You may apply on the link provided below

APPLY HERE- https://forms.gle/NQK8UAzpuZftCLCa+

Salary Package:

Salary

CTC 27,000/-

PLI NA

Monthly Salary Package (Salary+PLI)

UPTO 34K CTC Read more