Handle and carefully respond to all customer inquiries before, during and after their buying cycle by building excellent rapport confidence, identifying their needs, and taking strategic action in a timely manner
• Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
• Work with confidential customer information and treat it sensitively
• Completes all training and development activities in timely manner.
Education and Specific Training
• Graduate and Under Graduate in any stream
• 24*7, Rotational shifts.
Work Experience
• Experience with dealing professionally with people you only speak to via telephone, e-mail, chat and social media
• TSE /CSE experience is a plus
• Preferable experience with valid documents
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