Customer Support Executive

Role: Customer care executive

Reporting To: Kavin Khara, CEO – Enrico Eyewear

Experience: 0 to 2 years

Location: On-Site-Ahmedabad, Iskon Cross Road

CTC: 2 - 2.5 Lakh per annum. Specifics will depend on experience and skills.

About the Company:

Who we are

At Enrico Eyewear, our mission is to accelerate #GoDigital. We are living in a world where everything is going digital and we need to be a part of the space to accelerate it.

What we do

We provide ‘only quality’ eyewear products (computer glasses) to protect people’s eyes from the blue light emitted from the screens. We believe in ‘MakeinIndia’. In future we are working on multiple more technologies to combat light exposure.

What’s our vision?

We want to be the No.1 Choice for eye protection from digital screens globally.

We see ourselves as different from other players in the market. We are bold so if our product, our way of thinking is different than the lot and we want to serve the consumers who we call ‘misfits’.

So what are your responsibilites going to be?

We are looking for someone who can take care of the following roles:
• Confirming orders from customers and ensuring customer success
• Ensuring the order is timely dispatched and reaches customer on time
• Coordinating with the logistics team and raising relevant tickets on portals
• Helping customers with after sales support and any other queries if required
• Giving customer support through, inbound calls, emails as well as chat

What will you get?

Complete freedom to plan your strategy and work your way to grow the brand, good support around and a lot of knowledge about the eyewear space along with lots of freebies.

Skills you should have?
• MS Excel near sheets
• MS Word
• English speaking and writing
• Email writing
• Knowing how to use Gmail near drive Read more