Customer Support Executive - Tally Software

Job Description Responsibilities: Provide customer support for Tally and company software products. Handle inbound and outbound customer calls professionally. Understand customer issues, provide solutions, and escalate technical concerns when required. Assist customers with software usage, troubleshooting, and basic product training. Maintain records of customer interactions, queries, and support tickets. Coordinate with the technical team for issue resolution and customer follow-ups. Guide customers regarding software features and functionality. Skills Required: Minimum 1 year of experience working with Tally (Tally Prime preferred). Good understanding of basic accounting concepts. Knowledge of Microsoft Excel. Ability to handle customer calls confidently. Strong communication and customer service skills. Good problem-solving ability and willingness to learn new software tools.
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