Verified Job
IT / Software / Data Analyst
Customer Support Executive – International Voice & Email
IT / Software / Data Analyst
#731562
Remote / WFH
CaratBee · Surat, Gujarat
Job Description
Job description
Customer Support Executive – International Voice & Email
Location: Surat, Gujarat : On-site only
Experience: Minimum 2+ years in international customer support (mandatory)
Type: Full-time
About the Role
CaratBee is hiring a Customer Support Executive to handle our US and UK customers across voice and email. This is a front-line role you will be the brand's voice to international customers, resolving queries, managing orders, and turning problems into good experiences.
Strictly on-site from our Surat office. Remote, hybrid, and work-from-home applications will not be considered.
Responsibilities
• Handle inbound and outbound calls with US and UK customers
• Manage email support queue with clear, professional, well-written responses
• Resolve order, shipping, returns, exchange, and product queries end to end
• Coordinate with internal teams to close customer issues within defined timelines
• Maintain accurate records of every customer interaction
• Escalate issues appropriately and follow up until resolution
Requirements
• Minimum 2+ years of customer support experience handling US or UK clients non-negotiable
• Fluent, confident spoken English with a neutral accent mandatory
• Strong written English; able to draft professional emails independently
• Comfortable on voice calls with international customers
• Ecommerce or D2C support experience preferred
• Able to work from our Surat office full-time
Please Note
Shortlisted candidates will be assessed on spoken and written English. Applications without prior US or UK customer handling experience will not be considered.
How to Apply
Interested candidates can apply via the LinkedIn application link or by contacting us directly:
📞 Call: +91 99047 47831 | +91 94081 1131
Customer Support Executive – International Voice & Email
Location: Surat, Gujarat : On-site only
Experience: Minimum 2+ years in international customer support (mandatory)
Type: Full-time
About the Role
CaratBee is hiring a Customer Support Executive to handle our US and UK customers across voice and email. This is a front-line role you will be the brand's voice to international customers, resolving queries, managing orders, and turning problems into good experiences.
Strictly on-site from our Surat office. Remote, hybrid, and work-from-home applications will not be considered.
Responsibilities
• Handle inbound and outbound calls with US and UK customers
• Manage email support queue with clear, professional, well-written responses
• Resolve order, shipping, returns, exchange, and product queries end to end
• Coordinate with internal teams to close customer issues within defined timelines
• Maintain accurate records of every customer interaction
• Escalate issues appropriately and follow up until resolution
Requirements
• Minimum 2+ years of customer support experience handling US or UK clients non-negotiable
• Fluent, confident spoken English with a neutral accent mandatory
• Strong written English; able to draft professional emails independently
• Comfortable on voice calls with international customers
• Ecommerce or D2C support experience preferred
• Able to work from our Surat office full-time
Please Note
Shortlisted candidates will be assessed on spoken and written English. Applications without prior US or UK customer handling experience will not be considered.
How to Apply
Interested candidates can apply via the LinkedIn application link or by contacting us directly:
📞 Call: +91 99047 47831 | +91 94081 1131
