Verified Job
Sales
Customer Support Executive (D2C Sales)
Sales
#744775
Remote / WFH
GlobeLancer
Job Description
Customer Support Executive
Location: Noida
Experience: Minimum 1 year
Budget: Up to 40,000 per month
Company Overview
We are a dynamic product company specializing in direct-to-consumer (D2C) sales. Our mission is to provide exceptional products and services to our customers while ensuring a seamless shopping experience. We are looking for a dedicated Customer Support Executive to join our operations team.
Job Responsibilities
Customer Support: Provide timely and effective support to customers via email, chat, and phone regarding orders, shipments, and product inquiries.Order Management: Assist customers with order placement, modifications, and cancellations, ensuring accuracy and efficiency.Shipment Coordination: Track and update customers on their shipment status, addressing any issues that may arise during the shipping process.Warehouse Liaison: Collaborate with warehouse teams to ensure proper order fulfillment and inventory management.Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction.Documentation: Maintain accurate records of customer interactions and transactions in the CRM system.
Qualifications
Experience: Minimum 1 year of experience in customer support, preferably in a D2C environment.Shopify Experience: Familiarity with Shopify platforms, including managing orders and understanding the e-commerce ecosystem.Communication Skills: Average communication skills are acceptable, with a focus on clarity and professionalism in interactions.Problem-Solving: Ability to handle customer complaints and inquiries effectively, demonstrating a customer-first attitude.Team Player: Ability to work collaboratively within a team and across departments.
Additional Information
Work Schedule: Full-time position with flexible hours as per business needs.Salary: Competitive salary up to 40,000 based on experience and qualifications.
Skills: sales,excellent communications,shopify platforms,customer support executive,shopify,handle customers Customer Support Executive
Location: Noida
Experience: Minimum 1 year
Budget: Up to 40,000 per month
Company Overview
We are a dynamic product company specializing in direct-to-consumer (D2C) sales. Our mission is to provide exceptional products and services to our customers while ensuring a seamless shopping experience. We are looking for a dedicated Customer Support Executive to join our operations team.
Job Responsibilities
Customer Support: Provide timely and effective support to customers via email, chat, and phone regarding orders, shipments, and product inquiries.Order Management: Assist customers with order placement, modifications, and cancellations, ensuring accuracy and efficiency.Shipment Coordination: Track and update customers on their shipment status, addressing any issues that may arise during the shipping process.Warehouse Liaison: Collaborate with warehouse teams to ensure proper order fulfillment and inventory management.Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction.Documentation: Maintain accurate records of customer interactions and transactions in the CRM system.
Qualifications
Experience: Minimum 1 year of experience in customer support, preferably in a D2C environment.Shopify Experience: Familiarity with Shopify platforms, including managing orders and understanding the e-commerce ecosystem.Communication Skills: Average communication skills are acceptable, with a focus on clarity and professionalism in interactions.Problem-Solving: Ability to handle customer complaints and inquiries effectively, demonstrating a customer-first attitude.Team Player: Ability to work collaboratively within a team and across departments.
Additional Information
Work Schedule: Full-time position with flexible hours as per business needs.Salary: Competitive salary up to 40,000 based on experience and qualifications.
Skills: sales,excellent communications,shopify platforms,customer support executive,shopify,handle customers
Location: Noida
Experience: Minimum 1 year
Budget: Up to 40,000 per month
Company Overview
We are a dynamic product company specializing in direct-to-consumer (D2C) sales. Our mission is to provide exceptional products and services to our customers while ensuring a seamless shopping experience. We are looking for a dedicated Customer Support Executive to join our operations team.
Job Responsibilities
Customer Support: Provide timely and effective support to customers via email, chat, and phone regarding orders, shipments, and product inquiries.Order Management: Assist customers with order placement, modifications, and cancellations, ensuring accuracy and efficiency.Shipment Coordination: Track and update customers on their shipment status, addressing any issues that may arise during the shipping process.Warehouse Liaison: Collaborate with warehouse teams to ensure proper order fulfillment and inventory management.Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction.Documentation: Maintain accurate records of customer interactions and transactions in the CRM system.
Qualifications
Experience: Minimum 1 year of experience in customer support, preferably in a D2C environment.Shopify Experience: Familiarity with Shopify platforms, including managing orders and understanding the e-commerce ecosystem.Communication Skills: Average communication skills are acceptable, with a focus on clarity and professionalism in interactions.Problem-Solving: Ability to handle customer complaints and inquiries effectively, demonstrating a customer-first attitude.Team Player: Ability to work collaboratively within a team and across departments.
Additional Information
Work Schedule: Full-time position with flexible hours as per business needs.Salary: Competitive salary up to 40,000 based on experience and qualifications.
Skills: sales,excellent communications,shopify platforms,customer support executive,shopify,handle customers Customer Support Executive
Location: Noida
Experience: Minimum 1 year
Budget: Up to 40,000 per month
Company Overview
We are a dynamic product company specializing in direct-to-consumer (D2C) sales. Our mission is to provide exceptional products and services to our customers while ensuring a seamless shopping experience. We are looking for a dedicated Customer Support Executive to join our operations team.
Job Responsibilities
Customer Support: Provide timely and effective support to customers via email, chat, and phone regarding orders, shipments, and product inquiries.Order Management: Assist customers with order placement, modifications, and cancellations, ensuring accuracy and efficiency.Shipment Coordination: Track and update customers on their shipment status, addressing any issues that may arise during the shipping process.Warehouse Liaison: Collaborate with warehouse teams to ensure proper order fulfillment and inventory management.Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction.Documentation: Maintain accurate records of customer interactions and transactions in the CRM system.
Qualifications
Experience: Minimum 1 year of experience in customer support, preferably in a D2C environment.Shopify Experience: Familiarity with Shopify platforms, including managing orders and understanding the e-commerce ecosystem.Communication Skills: Average communication skills are acceptable, with a focus on clarity and professionalism in interactions.Problem-Solving: Ability to handle customer complaints and inquiries effectively, demonstrating a customer-first attitude.Team Player: Ability to work collaboratively within a team and across departments.
Additional Information
Work Schedule: Full-time position with flexible hours as per business needs.Salary: Competitive salary up to 40,000 based on experience and qualifications.
Skills: sales,excellent communications,shopify platforms,customer support executive,shopify,handle customers
