Customer Support Engineer - OMS, Outage Storm Assist- job post

Bachelor’s degree in Electrical Engineering, Computer Science, or related field.
Strong knowledge of Distribution Management Systems (DMS), OMS, and SCADA.
Hands-on experience with OMS platforms (Oracle, Siemens, or similar).
Understanding of utility operations, storm management processes, and crew dispatch workflows.
Technical proficiency in Linux/Windows server environments, networking, and relational databases (Oracle/SQL).
Familiarity with integration protocols (CIM, ICCP, MultiSpeak, web services APIs).
Strong problem-solving skills with ability to work under pressure during critical events.




Roles & Responsibilities:




Provide L2/L3 support for OMS applications and Outage Storm Assist modules.
Monitor and troubleshoot real-time OMS functions including outage prediction, call handling, crew management, and restoration tracking.
Assist utilities in storm preparation, active storm support, and post-event analysis.
Ensure system stability, scalability, and performance during high load conditions.
Collaborate with dispatchers, field crews, and utility operators to resolve operational issues.
Perform incident management, problem resolution, and RCA for critical system issues.
Support release management including testing, deployment, and validation of patches and upgrades.
Document knowledge articles, runbooks, and storm response best practices.
Provide customer training, simulations, and workshops on OMS storm features.
Drive process and tool improvements to reduce restoration times and enhance outage communications
Ensure adherence to ITIL processes for incident, problem, and change management




Base Salary Range: $100,000 - $130,000 per annum




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Location
Melbourne, FL
Job Function
TECHNOLOGY
Role
Senior Engineer
Job Id
375906
Desired Skills
Grid Management
Salary Range
$100,000-$130,000 a year

Desired Candidate Profile

Qualifications : BACHELOR OF COMPUTER SCIENCE