Customer Support Associate

Job Title: Complaint Associate
About Snapmint:
India’s booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit cards that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent and fair terms. Founded in 2017, today we are the leading online zero-cost EMI provider in India. We have served over 10M consumers across 2,200 cities and doubled year on year.. Our founders are serial entrepreneurs and alumni of IIT Bombay and ISB with over two decades of experience across leading organizations like Oyo, Ola, Maruti Suzuki and ZS Associates before successfully scaling and exiting businesses in patent analytics, ad-tech and bank-tech software services.
https://snapmint.com/

Responsibilities:
● Handle and resolve customer complaints via email and phone in a professional and timely manner.
● Investigate issues raised by customers and provide clear, actionable solutions.
● Coordinate with internal teams to ensure prompt resolution of customer concerns.
● Maintain detailed records of customer interactions and follow up as necessary to ensure satisfaction.

Experience Qualification required:
● Graduate in any discipline from a recognized institution.
● Minimum 1to 2 years of experience in customer service or complaint handling.
● Excellent verbal and written communication skills in English.
● Ability to remain calm and empathetic in stressful situations with a customer-centric mindset.

Location: Vidyavihar/ Andheri
Working days: 6 days working

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

Day shift
Work Location: In person

Speak with the employer
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