Verified Job
Customer Support / TeleCaller
Customer Support Advisor
Customer Support / TeleCaller
#797793
Remote / WFH
Brandt Tractor
Job Description
ARE YOU LOOKING FOR AN EXCITING SALES OPPORTUNITY WITH A LEADING BUSINESS?
Brandt has an opportunity for a Customer Support Advisor in Parts and Services to join our Hamilton Branch.
About the role:
You will be responsible for proactively contacting customers, providing information on Brandt parts and services, and ensuring a seamless service experience.
Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
Assist customers in identifying their parts and service needs accurately.
Provide detailed information on Brandt parts, pricing, and service options.
Collaborate with the service team to schedule appointments and allocate resources efficiently.
Assist the customers in understanding the importance of routine maintenance and recommend appropriate service for the equipment's needs.
Maintain accurate customer interactions, orders, and service history records in our CRM system.
Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
Stay updated on the latest Brandt product releases, service offerings and industry trends.
About you:
If you have a passion for agriculture equipment, are an excellent communicator, and have a passion for customer service and sales, we invite you to apply for this exciting opportunity.
Extensive knowledge of heavy equipment parts, operations and the agriculture industry.
Previous Sales experience in a similar role is preferred.
Experience in building rapport and maintaining positive relationships with customers.
Results-driven with a focus on achieving sales targets.
Ability to work independently and as part of a team.
Strong organisational and time management skills.
Capable of travelling within the territory and working flexible hours.
A valid driver's license and a clean driver's record are required.
What we offer:
Attractive remuneration package
Work independently with the support of a team
Opportunity to be pivotal in the growth and success of our Business.
Ongoing Training & Development
Advancement Opportunities
Employee Assistance Program
If this sounds like you, please apply today!
Please note that we have multiple roles across our branches – for a full list, please check out our website: Brandt Careers | Jobs at Brandt
Show less
Brandt has an opportunity for a Customer Support Advisor in Parts and Services to join our Hamilton Branch.
About the role:
You will be responsible for proactively contacting customers, providing information on Brandt parts and services, and ensuring a seamless service experience.
Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
Assist customers in identifying their parts and service needs accurately.
Provide detailed information on Brandt parts, pricing, and service options.
Collaborate with the service team to schedule appointments and allocate resources efficiently.
Assist the customers in understanding the importance of routine maintenance and recommend appropriate service for the equipment's needs.
Maintain accurate customer interactions, orders, and service history records in our CRM system.
Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
Stay updated on the latest Brandt product releases, service offerings and industry trends.
About you:
If you have a passion for agriculture equipment, are an excellent communicator, and have a passion for customer service and sales, we invite you to apply for this exciting opportunity.
Extensive knowledge of heavy equipment parts, operations and the agriculture industry.
Previous Sales experience in a similar role is preferred.
Experience in building rapport and maintaining positive relationships with customers.
Results-driven with a focus on achieving sales targets.
Ability to work independently and as part of a team.
Strong organisational and time management skills.
Capable of travelling within the territory and working flexible hours.
A valid driver's license and a clean driver's record are required.
What we offer:
Attractive remuneration package
Work independently with the support of a team
Opportunity to be pivotal in the growth and success of our Business.
Ongoing Training & Development
Advancement Opportunities
Employee Assistance Program
If this sounds like you, please apply today!
Please note that we have multiple roles across our branches – for a full list, please check out our website: Brandt Careers | Jobs at Brandt
Show less
