Verified Job
Customer Support / TeleCaller
Client Services Manager - Team Leader - Central North Island
Customer Support / TeleCaller
#797949
Remote / WFH
healthvision
Job Description
Te Whakahaerenga |The Organisation
Healthvision is a family-owned provider of homecare, community nursing, and rehabilitation services across Aotearoa. Guided by our family values, we are passionate about supporting people to live their best lives. We work alongside individuals, their families, and whānau to provide in-home health services that promote independence and wellbeing.
At Healthvision, our approach is grounded in compassion, collaboration, innovation, and dedication - values that shape everything we do.
Te Mahi | About the Role
As the Client Services Manager Team Leader, you will play an integral role in supporting the Area Manager with the day-to-day leadership of our Homecare services across the Central North Island region. You will lead by example, providing coaching, guidance, and support to the Client Services Managers team while ensuring the delivery of safe, high-quality, person-centred services.
Working closely with internal teams, Service Users, Support Workers, and healthcare professionals, you will help drive operational excellence, strengthen team capability, and ensure exceptional customer experiences.
This is a permanent full-time role offering 40 hours per week (8.30am to 5.00pm), Monday to Friday, based in our Hamilton/Tamahere office.
Key Responsibilities
Lead, coach, and support the Client Services Manager team, fostering a positive, collaborative, and high-performing culture.
Support the Area Manager with operational leadership, service delivery, workforce planning, and continuous improvement initiatives.
Build strong relationships with Service Users, families and whānau, Support Workers, healthcare professionals, and key stakeholders to ensure positive outcomes.
Oversee service coordination, including referrals, roster management, escalations, recruitment support, and the delivery of high-quality community services.
Promote quality, Health & Safety, and compliance while supporting the team to resolve challenges and deliver outstanding customer service.
He Momo | About you:
You will be an experienced leader who enjoys developing people and creating positive outcomes for both your team and the communities you support. You remain calm under pressure, communicate with confidence, and thrive in a fast-paced environment where no two days are the same.
We are looking for someone who brings:
Experience leading teams within health, disability, aged care, homecare, or community services, with a strong understanding of service delivery and operational coordination.
Excellent leadership, relationship-building, communication, and problem-solving skills, with the ability to inspire and support others.
Strong organisational skills and the ability to manage competing priorities while maintaining a high standard of customer service.
A commitment to quality improvement, culturally safe practice, and the principles of Te Tiriti o Waitangi.
A Full New Zealand Driver Licence, access to your own vehicle, the legal right to work permanently in New Zealand, and the ability to successfully complete Police Vetting.
Ki te huanga | Benefits
Be part of a values-driven organisation making a difference in people’s lives.
Ongoing supervision, support, and professional development
Access to an Employee Assistance Programme (EAP)
Birthday Leave
Opportunity to expand your skill set and advance your career
Please note that we will be shortlisting and interviewing candidates as applications are received, so if this role sounds like you, we’d love to hear from you - apply today!
Candidates must have the right to work in NZ to be considered for this role.
Show less
Healthvision is a family-owned provider of homecare, community nursing, and rehabilitation services across Aotearoa. Guided by our family values, we are passionate about supporting people to live their best lives. We work alongside individuals, their families, and whānau to provide in-home health services that promote independence and wellbeing.
At Healthvision, our approach is grounded in compassion, collaboration, innovation, and dedication - values that shape everything we do.
Te Mahi | About the Role
As the Client Services Manager Team Leader, you will play an integral role in supporting the Area Manager with the day-to-day leadership of our Homecare services across the Central North Island region. You will lead by example, providing coaching, guidance, and support to the Client Services Managers team while ensuring the delivery of safe, high-quality, person-centred services.
Working closely with internal teams, Service Users, Support Workers, and healthcare professionals, you will help drive operational excellence, strengthen team capability, and ensure exceptional customer experiences.
This is a permanent full-time role offering 40 hours per week (8.30am to 5.00pm), Monday to Friday, based in our Hamilton/Tamahere office.
Key Responsibilities
Lead, coach, and support the Client Services Manager team, fostering a positive, collaborative, and high-performing culture.
Support the Area Manager with operational leadership, service delivery, workforce planning, and continuous improvement initiatives.
Build strong relationships with Service Users, families and whānau, Support Workers, healthcare professionals, and key stakeholders to ensure positive outcomes.
Oversee service coordination, including referrals, roster management, escalations, recruitment support, and the delivery of high-quality community services.
Promote quality, Health & Safety, and compliance while supporting the team to resolve challenges and deliver outstanding customer service.
He Momo | About you:
You will be an experienced leader who enjoys developing people and creating positive outcomes for both your team and the communities you support. You remain calm under pressure, communicate with confidence, and thrive in a fast-paced environment where no two days are the same.
We are looking for someone who brings:
Experience leading teams within health, disability, aged care, homecare, or community services, with a strong understanding of service delivery and operational coordination.
Excellent leadership, relationship-building, communication, and problem-solving skills, with the ability to inspire and support others.
Strong organisational skills and the ability to manage competing priorities while maintaining a high standard of customer service.
A commitment to quality improvement, culturally safe practice, and the principles of Te Tiriti o Waitangi.
A Full New Zealand Driver Licence, access to your own vehicle, the legal right to work permanently in New Zealand, and the ability to successfully complete Police Vetting.
Ki te huanga | Benefits
Be part of a values-driven organisation making a difference in people’s lives.
Ongoing supervision, support, and professional development
Access to an Employee Assistance Programme (EAP)
Birthday Leave
Opportunity to expand your skill set and advance your career
Please note that we will be shortlisting and interviewing candidates as applications are received, so if this role sounds like you, we’d love to hear from you - apply today!
Candidates must have the right to work in NZ to be considered for this role.
Show less
