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Customer Success Specialist/ Service Sales Representative
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#781506
Remote / WFH
Ryde NSW ROHDE & SCHWARZ GmbH & Co. KG
Job Description
Full job description
Kontakt
Your Rohde & Schwarz recruiting team is looking forward to receiving your application.
Info
Stadt/Region
North Ryde (Sydney - NSW) (Australien)
Einstiegslevel
Berufserfahrene
Beschäftigungsart
Vollzeit, unbefristet
Ref. Nummer
16913
mehr
The Customer Success Specialist is responsible for driving customer retention and service revenue while ensuring efficient day-to-day service operations. This role combines proactive customer engagement with operational support, including contract management, job coordination, and service delivery follow-up, to deliver a seamless end-to-end customer experience.
Your tasks
Assess client's current asset status, their future needs and requirements
Analyse customer revenue trend and identify growth opportunities for management
Leverage installed base insights to identify product, service, calibration, and upgrade opportunities
Proactively engage customers with lifecycle insights (e.g. obsolescence, compliance risks)
Promote service offerings including calibration, repair, and bundled support plans
Prepare and structure service quotations, including calibration, repair, and support offerings
Support Sales with qualified leads for upgrade, trade-in, and service opportunities
Manage support and service contracts (e.g. SLAs)
Track contract entitlements, coverage, and renewal timelines
Ensure contractual obligations (response time, service scope) are met
Coordinate with internal teams to deliver services in line with contract commitments
Support calibration and service campaigns through customer segmentation and outreach
Identify gaps in service coverage and drive service attach initiatives
Assist in executing lifecycle programs (e.g. end-of-life replacement, upgrades) Service offering quote:
Assists D-S&O in analysing the source of service-related order income and cost reports
Supports D-S&O in interpreting service-related financial reports
Assist in marketing and promotional activities
Create, organise, and maintain client portfolios
Manage the Service Portal (customer asset management)
Exciting insights into Rohde & Schwarz
Our colleagues provide insider information about:
Daily adventures and challenges
Our passionate team
The technologies behind the innovative projects and solutions
Your qualifications
Diploma/Advanced Diploma in Radio Frequency/ Electronics + Strong industry experience
Preferred: Degree with RF/ Microwave/ Communications focus
2-3 Years in one of the following: Business Analysis Technical Sales (RF or electronics) Technical Support/ Service engineering Application engineering
Planning and Organization, Teamwork & Professionalism.
Interested?
We are looking forward to receiving your application!
Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as ****** orientation and identity.
Established in Australia 40 years ago, the local subsidiary of Rohde & Schwarz continues to provide the latest innovative equipment and expertise to customers in the fields of wireless communications and RF test and measurement, broadcast and media, aerospace and defence, cybersecurity and network technology. R&S Australia has also achieved considerable success providing integrated communications solutions to the Australian Defence Force. The local service centre supports customers in Australia and New Zealand, offering comprehensive calibration and repair service throughout all phases of the product lifecycle.
Our offer
Flexible working hour models
Attractive compensation
Privately owned company
Fitness studio
Career opportunities
Top performance award
Salary continuance insurance
Corporate/team events
Culture of collaboration & learning
Global company & environment
Flagship projects
Show more
Kontakt
Your Rohde & Schwarz recruiting team is looking forward to receiving your application.
Info
Stadt/Region
North Ryde (Sydney - NSW) (Australien)
Einstiegslevel
Berufserfahrene
Beschäftigungsart
Vollzeit, unbefristet
Ref. Nummer
16913
mehr
The Customer Success Specialist is responsible for driving customer retention and service revenue while ensuring efficient day-to-day service operations. This role combines proactive customer engagement with operational support, including contract management, job coordination, and service delivery follow-up, to deliver a seamless end-to-end customer experience.
Your tasks
Assess client's current asset status, their future needs and requirements
Analyse customer revenue trend and identify growth opportunities for management
Leverage installed base insights to identify product, service, calibration, and upgrade opportunities
Proactively engage customers with lifecycle insights (e.g. obsolescence, compliance risks)
Promote service offerings including calibration, repair, and bundled support plans
Prepare and structure service quotations, including calibration, repair, and support offerings
Support Sales with qualified leads for upgrade, trade-in, and service opportunities
Manage support and service contracts (e.g. SLAs)
Track contract entitlements, coverage, and renewal timelines
Ensure contractual obligations (response time, service scope) are met
Coordinate with internal teams to deliver services in line with contract commitments
Support calibration and service campaigns through customer segmentation and outreach
Identify gaps in service coverage and drive service attach initiatives
Assist in executing lifecycle programs (e.g. end-of-life replacement, upgrades) Service offering quote:
Assists D-S&O in analysing the source of service-related order income and cost reports
Supports D-S&O in interpreting service-related financial reports
Assist in marketing and promotional activities
Create, organise, and maintain client portfolios
Manage the Service Portal (customer asset management)
Exciting insights into Rohde & Schwarz
Our colleagues provide insider information about:
Daily adventures and challenges
Our passionate team
The technologies behind the innovative projects and solutions
Your qualifications
Diploma/Advanced Diploma in Radio Frequency/ Electronics + Strong industry experience
Preferred: Degree with RF/ Microwave/ Communications focus
2-3 Years in one of the following: Business Analysis Technical Sales (RF or electronics) Technical Support/ Service engineering Application engineering
Planning and Organization, Teamwork & Professionalism.
Interested?
We are looking forward to receiving your application!
Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as ****** orientation and identity.
Established in Australia 40 years ago, the local subsidiary of Rohde & Schwarz continues to provide the latest innovative equipment and expertise to customers in the fields of wireless communications and RF test and measurement, broadcast and media, aerospace and defence, cybersecurity and network technology. R&S Australia has also achieved considerable success providing integrated communications solutions to the Australian Defence Force. The local service centre supports customers in Australia and New Zealand, offering comprehensive calibration and repair service throughout all phases of the product lifecycle.
Our offer
Flexible working hour models
Attractive compensation
Privately owned company
Fitness studio
Career opportunities
Top performance award
Salary continuance insurance
Corporate/team events
Culture of collaboration & learning
Global company & environment
Flagship projects
Show more
