Verified Job
Work from home
Customer Success Manager
Work from home
#669669
Remote / WFH
Job Description
About Revv
Revv is on a mission to revolutionize the global auto repair industry and shape the future of safer, smarter roads. Backed by $20 million in funding from visionary investors like Left Lane Capital, Soma Capital, Aglaé Ventures, and 1984 Ventures—and recognized as one of Bain Capital Ventures’ Top 50 Vertical SaaS Startups of 2024—we’re addressing the increasing complexity of modern vehicles and the ripple effect it’s having on repair shops. Our AI-powered platform is transforming how shops handle advanced vehicle safety systems, delivering actionable insights that streamline workflows, boost revenue, and enhance vehicle safety. With over 2,100 repair locations onboarded and seven figures in annual recurring revenue achieved in record time, we’re scaling rapidly—but this is only the beginning.
At Revv, we’re not just changing the way repairs are done—we’re redefining the legacy of an industry that impacts millions of lives every day. Our bold vision is to become the global leader in auto repair technology, empowering shops of every size to master increasingly complex vehicles while ensuring safer roads for all. With our co-founders being named as Forbes 30 Under 30, support from industry leaders like Abhi Ramesh of Misfits Market, and an award-winning product celebrated for its innovation, Revv is setting a new standard for safety, efficiency, and growth. If you’re ready to join a team that’s shaping the future, rewriting the rules, and leaving a lasting legacy, we want to hear from you. Together, let’s revolutionize auto repair and build a smarter, safer world.
Learn more about our journey here: AlleyWatch
The Role
As a Customer Success Manager at Revv, you’ll own post-sale execution. Your job is to ensure customers activate, adopt, and scale Revv in a way that drives measurable outcomes, including revenue, compliance, and operational efficiency.
This is not a “check-in” role. You’ll be accountable for onboarding success, workflow adoption, and long-term retention, working closely with Sales, Product, and Operations.
What You’ll Do
Own a book of business as the primary post-sale operator and advisor
Lead onboarding and activation, ensuring customers fully implement Revv into their daily workflows
Drive adoption of core features tied to ROI and compliance
Run structured business reviews focused on outcomes, not activity
Identify expansion opportunities and partner with AEs on growth and renewals
Flag and manage risk early with clear action plans
Feed actionable customer insights back to Product and GTM leadership
Build repeatable playbooks that scale across segments
Revv is on a mission to revolutionize the global auto repair industry and shape the future of safer, smarter roads. Backed by $20 million in funding from visionary investors like Left Lane Capital, Soma Capital, Aglaé Ventures, and 1984 Ventures—and recognized as one of Bain Capital Ventures’ Top 50 Vertical SaaS Startups of 2024—we’re addressing the increasing complexity of modern vehicles and the ripple effect it’s having on repair shops. Our AI-powered platform is transforming how shops handle advanced vehicle safety systems, delivering actionable insights that streamline workflows, boost revenue, and enhance vehicle safety. With over 2,100 repair locations onboarded and seven figures in annual recurring revenue achieved in record time, we’re scaling rapidly—but this is only the beginning.
At Revv, we’re not just changing the way repairs are done—we’re redefining the legacy of an industry that impacts millions of lives every day. Our bold vision is to become the global leader in auto repair technology, empowering shops of every size to master increasingly complex vehicles while ensuring safer roads for all. With our co-founders being named as Forbes 30 Under 30, support from industry leaders like Abhi Ramesh of Misfits Market, and an award-winning product celebrated for its innovation, Revv is setting a new standard for safety, efficiency, and growth. If you’re ready to join a team that’s shaping the future, rewriting the rules, and leaving a lasting legacy, we want to hear from you. Together, let’s revolutionize auto repair and build a smarter, safer world.
Learn more about our journey here: AlleyWatch
The Role
As a Customer Success Manager at Revv, you’ll own post-sale execution. Your job is to ensure customers activate, adopt, and scale Revv in a way that drives measurable outcomes, including revenue, compliance, and operational efficiency.
This is not a “check-in” role. You’ll be accountable for onboarding success, workflow adoption, and long-term retention, working closely with Sales, Product, and Operations.
What You’ll Do
Own a book of business as the primary post-sale operator and advisor
Lead onboarding and activation, ensuring customers fully implement Revv into their daily workflows
Drive adoption of core features tied to ROI and compliance
Run structured business reviews focused on outcomes, not activity
Identify expansion opportunities and partner with AEs on growth and renewals
Flag and manage risk early with clear action plans
Feed actionable customer insights back to Product and GTM leadership
Build repeatable playbooks that scale across segments
