Customer Success Executive

Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers.

What Will You Be Doing…
• Provide help and advice to customers using DrinkPrime's protocols or services;
• Communicate courteously with customers;
• Handle customer complaints/inquiries or requests;
• Keep accurate records of discussions or correspondence with customers;
• Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution;
• Finding ways to measure customer satisfaction and improve services. Read more