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Customer Success Associate - Fresher
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#707843
Remote / WFH
Job Description
About the job:
The Associate - Customer Success plays a key role in ensuring smooth operations and supporting business growth. The role involves interacting with customers, internal teams, and service providers while ensuring efficient execution of operational processes.
Key Responsibilities:
1. Ensure smooth execution of operational processes to support business efficiency and growth.
2. Coordinate and follow up with multiple internal stakeholders to ensure timely task completion.
3. Track performance metrics and turnaround times for key operational processes.
4. Travel to client locations when required to understand their needs, provide training on solutions, and build strong relationships.
5. Manage customer worklists to ensure timely resolution of requests and improved service standards.
6. Design and improve operational processes to enhance efficiency and performance.
7. Collaborate with the technical team to configure the software platform according to client requirements and resolve technical issues.
8. Set and monitor KPIs for implemented projects.
9. Implement systems and processes to ensure compliance with client requirements.
10. Research and analyze new products and design processes for their implementation.
Perks, Benefits, and Work Culture:
1. Work with a young and intellectually curious team.
2. Open work environment with a flat hierarchy.
3. Ownership, accountability, and recognition for your work.
4. Opportunity to contribute ideas, initiatives, and feedback.
Company Size: Startup/Small Enterprise
Working Days: 6 days per week
Office Location: Gujarat, Gandhigram
Who can apply:
Only those candidates can apply who:
Salary:
₹ 6,00,000 - 8,00,000 /year
Experience:
No experience required
Deadline:
2026-04-11 23:59:59
Skills required:
Client Relationship and Logistics Management
About Company:
SnapFind is a recently opened startup working on a unique concept of freelancing to build a platform where companies can close their requirements within a SNAP! We have a freelancer base of more than 1,000 people working on a commission model and fulfilling the requirements of the company.
The Associate - Customer Success plays a key role in ensuring smooth operations and supporting business growth. The role involves interacting with customers, internal teams, and service providers while ensuring efficient execution of operational processes.
Key Responsibilities:
1. Ensure smooth execution of operational processes to support business efficiency and growth.
2. Coordinate and follow up with multiple internal stakeholders to ensure timely task completion.
3. Track performance metrics and turnaround times for key operational processes.
4. Travel to client locations when required to understand their needs, provide training on solutions, and build strong relationships.
5. Manage customer worklists to ensure timely resolution of requests and improved service standards.
6. Design and improve operational processes to enhance efficiency and performance.
7. Collaborate with the technical team to configure the software platform according to client requirements and resolve technical issues.
8. Set and monitor KPIs for implemented projects.
9. Implement systems and processes to ensure compliance with client requirements.
10. Research and analyze new products and design processes for their implementation.
Perks, Benefits, and Work Culture:
1. Work with a young and intellectually curious team.
2. Open work environment with a flat hierarchy.
3. Ownership, accountability, and recognition for your work.
4. Opportunity to contribute ideas, initiatives, and feedback.
Company Size: Startup/Small Enterprise
Working Days: 6 days per week
Office Location: Gujarat, Gandhigram
Who can apply:
Only those candidates can apply who:
Salary:
₹ 6,00,000 - 8,00,000 /year
Experience:
No experience required
Deadline:
2026-04-11 23:59:59
Skills required:
Client Relationship and Logistics Management
About Company:
SnapFind is a recently opened startup working on a unique concept of freelancing to build a platform where companies can close their requirements within a SNAP! We have a freelancer base of more than 1,000 people working on a commission model and fulfilling the requirements of the company.
