Customer Services Administrator

Full job description
With over 40 years of success and growth, we’re proud to be one of the largest independent accountancy firms in the Worcestershire and West Midlands areas, operating from 7 offices. We combine the high-quality services you’d expect from a top 10 firm with the warmth, community spirit, and personal touch of a friendly local practice.

Our team of 11 partners and over 250 dedicated professionals share one clear vision - to deliver outstanding client service through innovation and a progressive approach across a wide range of sectors.

Why Work With Us?

We’re on the lookout for motivated, energetic individuals who share our values and ambition. At our firm, your hard work will be recognised, and genuine career progression opportunities are always within reach. You’ll join a busy, supportive team where you’ll play a key role in administration and client support.

Your Role

As an integral part of the team, you’ll provide essential administration support to Partners and Managers, helping keep daily operations running smoothly and ensuring our clients receive first-class service.

What You'll Be Doing:

Delivering full administrative support for client information requests
Creating clear, accurate reports and managing data spreadsheets
Handling client queries with professionalism and warmth across all communication channels
Maintaining efficient filing systems aligned with company standards
Collaborating closely with colleagues to uphold best practices and streamline processes
Supporting the wider operations team as needed
Ensuring client profiles are completed with 100% accuracy
Liaising confidently with internal teams, Partners, HMRC, Companies House, and other external bodies
Verifying and checking documentation for quality and precision
Managing client records, ensuring data is accurately inputted and verified
About You

You’ll thrive in this role if you’re detail-oriented, methodical, and proactive, with strong communication skills and building positive relationships. Ideally, you bring:

Excellent interpersonal skills, comfortable communicating with all levels of staff and clients
Strong IT skills, especially in MS Office
A background in administration
Exceptional attention to detail and accuracy
The ability to work efficiently under tight deadlines
The confidence to work independently or collaboratively as part of a team
A genuine eagerness to learn and grow professionally
What’s in It for You?

Competitive salary package
Pension scheme
28 days annual leave including bank holidays (increasing with service)
Life assurance benefit
Exclusive employee discounts
If you’re ready to join a firm where your skills will be valued and your career can flourish, we want to hear from you!

Where possible we address every application. If you do not hear back from us within 3 weeks, please consider you have been unsuccessful.

Job Types: Full-time, Permanent

Benefits:

Company events
Company pension
Employee discount
Health wellbeing programme
Referral programme
Work Location: In person Read more