Customer Service

Full job description
Location
Wiri

Closing Date
7 June 2025


Domestic Sales Team
Health insurance paid birthday leave
Based in Wiri
Monday – Friday 7:00 am – 3:30 pm
Please note you must have the legal right to work in New Zealand, to be eligible to apply for this position.

Ko wai tatou | Who We Are:

Moana New Zealand is the largest Māori owned fisheries company in New Zealand. All profits we make are returned to Māori in the form of dividends, with the balance retained to fund long term growth initiatives of Moana New Zealand.

We connect the world to the true taste and rare magic of New Zealand’s best kaimoana.

He aha tāu e mahi ana | What You’ll Be doing:

Join a passionate sales team that supplies premium seafood, across New Zealand.

The Customer Service Coordinator- Aquaculture role is an integral part of the Domestic Sales team, and reports to the Domestic Sales Development Manager.

Working closely with the sales and factory team, this is fast paced role, where you will be responsible for the daily coordination of aquaculture (oysters paua) sales orders destined for the Domestic Market. The role is based in Wiri and will support multiple regional sites across the aquaculture division to ensure domestic sales orders are delivered in full, and on time every day, including providing best in class customer service.

Key responsibilities:

Daily set up, coordination, and processing of sales orders for aquaculture. Ensuring delivery of products to customers, on time and in full
Effective and timely communication with sites to ensure orders are accurate, complete, and valid
Managing daily production requirements, liaising cross functionally – delivery drivers, factory, and supply chain through to third parties’ suppliers and customers
Responsive to customer requests and the timely resolution of issues
Ensure robust documentation management and weekly reporting is completed
Due to the nature of our operations, flexibility around hours and days of work may be required.

He korero mou | About you

You will be passionate about sales and delivering the highest standard of service and a gold standard of experience to all customers.

Ideally you will have 2-3 years’ experience working in hospitality, FMCG, and/or Fresh Foods industries and have a high level of skill and capability in customer service, sales administration, working cross functionally and managing multiple priorities in a fast-paced environment. You will thrive working in an autonomous role, where you are a solution provider and critical interface with our customers and sales and factory teams.

An early riser, you will be confident, organized, and proactive with a high attention to detail.

Your proven ability to work under pressure and meet deadlines will be well suited to this varied and exciting role, where you can grow your skills and capability.

You’ll be self-managing, enjoy working in a team and have the following experience:

12- 18 months customer service and sales experience, ideally within a Fresh Foods or FMCG business
Track record of delivering superior customer service, and building relationships cross functionally – sales, operations, production, transport, and logistics
Systems savvy, process orientated and a multitasker
Excellent relationship building skills
Knowledge and experience of end-to-end supply chain, food safety, health safety, and best in class compliance practices
Highly competent using MS Word, MS Excel and MS Outlook, ideally Office 365
Seafood product and handling knowledge and experience advantageous
With a high degree of integrity, you must be highly capable in planning, coordinating, and delivering results.

You will thrive working in an ever-changing environment where no day is the same. The ability to think on your feet, solve problems and develop a unified way of working will be key to your success.

Whakapā Mai | Contact us

Please send your resume c/o Moana’s recruitment team to recruitment@moana.co.nz and in the subject box put the job title.


Please note our recruitment process:

To be considered for this role, you must be legally able to work in New Zealand on a permanent, full-time basis.

If high numbers of applications are received, please note only those applicable to the role will be contacted in the first instance.

For all agencies- this role will be managed internally. If we need the support of an agency, we have established partners.

As part of our commitment to a safe and secure workplace, we conduct reference, credit and criminal checks, in additional to medical assessments including drug and alcohol. Please apply only if you’re comfortable with this process.

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