Customer Service Specialist, Strategic Accounts

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.


DSV Air Sea is seeking to hire a skilled and passionate Customer Service Specialist, Strategic Accounts in Melbourne.


The position is responsible for handling end-to-end import and export customer service and operations for key clients within the Oil Gas and Mining verticals – from liaising with customers suppliers in an effective and timely manner whilst directing, compiling, and completing the necessary documentation, to arranging transport and final invoicing all while meeting the clients’ specific requirements. This position is required to ensure that all tasks are carried out in accordance with company and regulatory requirements to ensure operational efficiency, diligence, and compliance.


Your typical day at DSV:
Work together with Strategic Accounts team to ensure quality and accuracy of work delivered.
Establish and maintain strong relationships with our clients, suppliers and service providers both locally and overseas.
Ability to plan and prioritize tasks according to specific client requirements and/or deadlines.
Implement process improvements and efficiencies in the day to day operations.
Support the Team Lead with day-to-day activities, and other reasonable tasks and projects as required
Plan and prioritize shipments from the relevant CargowiseOne workbenches to achieve milestone requirements, designated KPIs and deadlines.
Ability to problem solve operational issues under pressure with a range of stakeholders including but not to limited: airlines, shipping lines, transport providers, co-loaders, and clients, coming to solutions in a timely manner.
End-to-end freight forwarding functions/tasks - meeting customer expectations, adhering to DSV and client agreed KPI deadlines.
Maximize profitability by accurately processing jobs in a timely and cost-effective manner.

About you:
Proven experience in Freight Forwarding (Air Sea), preferably with experience in Oil Gas and Mining verticals.
Strong communication, customer service, and operational skills, with a keen eye for numerical accuracy (monetary values and weights).
Ability to plan, coordinate, and execute tasks efficiently within tight deadlines.
Proficiency in CargoWiseOne is highly desirable.

Why DSV?

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.


We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career. Visit dsv.com


At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities. Read more