Customer Service Representative

"About us:
Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification, and international expansion.
About The Role:
This remote Customer Service Representative (CSR) role sits within the national Customer team and operates within a structured contact centre environment. The CSR works closely with customers, brokers, lenders, and valuers to progress valuation jobs through to completion.
The Customer Service Representative will be responsible for delivering an excellent client experience in our fast-paced environment by:
Managing enquiries received via 1300 number, email, and integrated platforms
Resolving queries at first contact using sound judgment and process knowledge
Progressing valuation jobs through effective coordination and task management
Communicating clearly, empathetically, and professionally
Supporting a culture of accountability, continuous improvement, and quality service
What sets you apart from the rest:
You’re someone who brings both professionalism and initiative to a service-focused role. You enjoy solving problems efficiently and getting the details right.
To be successful in this role, you will demonstrate:
Experience in customer service or contact centre environments
Strong verbal and written communication skills, with a professional and empathetic tone
Confidence navigating multiple systems and the ability to learn new technologies quickly
Effective problem-solving skills and the judgment to make decisions within defined processes
High attention to detail and a methodical approach to task and workflow management
A willingness to learn industry knowledge through structured training and ongoing coaching
A team-oriented mindset and commitment to delivering quality outcomes for clients and stakeholders
What we offer:
Structured two-week induction training, with ongoing coaching and development plans
Flexibility to work from home
Corporate health insurance discount
Market leading valuations IT system
Novated leasing options
Wellbeing initiatives including EAP services
Opportunity for future employee shareholding
Opteon is committed to cultivating and preserving a culture of inclusion and connectedness, where employees are embraced for their unique qualities and valued for their contributions. We encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.
How to apply:
Please apply for this position by submitting your application online including your resume and a covering letter.
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